JOHN BENEDICT DACUYAN
Address: 363 Bangen, Virac, Itogon, Benguet 2604
Contact Number:-
E-mail address:-Objective:
To be able to work in a company where I can put my knowledge and skills into use as well as to
improve my skills and contribute to the achievement of the company’s mission and goals.
PERSONAL DATA:
Date of birth:
Place of birth:
Gender:
Age:
Citizenship:
Dialects Spoken:
January 23, 1992
Brgy. Balian, Pangil, Laguna
Male
29
Filipino
Tagalog and English
SKILLS:
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Customer Support
Technical Support
Admin Assistant
Sales
Telemarketing
Transcription
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Microsoft Office Applications
Google Suite Applications
Canva
Zendesk
Magento
Shopify
Slack
Skype
Intercom
tawk.to
TOOLS:
EDUCATIONAL BACKGROUND:
Tertiary:
Course:
Laguna State Polytechnic University
Associate in Computer Electronics (ACE)
Siniloan,Laguna-
Dean’s Lister (A.Y-)
Secondary:
Balian National High School
Balian,Pangil,Laguna- Honorable Mention
st
Elementary:
Victor O.DeGuia Memorial Elementary School
Balian,Pangil,Laguna-
Special Mention
SEMINARS ATTENDED:
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Philippine Youth Congress in Information Technology (Y4iT)
UP Diliman,Quezon City
September 10, 2009
2 Semester Computerized Enrolment System, A.Y-
Laguna State Polytechnic University, Siniloan,Laguna
November 3-16, 2009
Associate in Computer Electronics Internship Program: Orientation and Seminar
Laguna State Polytechnic University, Siniloan, Laguna
November 26, 2009
Seminar-workshop on Software Installations
Laguna State Polytechnic University, Siniloan, Laguna
February 6, 2010
Seminar-Workshop on PC Hardware Servicing
Laguna State Polytechnic University, Siniloan, Laguna
February 8, 2010
Seminar-Workshop on Maintain and Repair Cellular Phones
Modern Technical Manpower Institute Inc. (MTMI),Siniloan,Laguna
March 16, 2010
nd
WORK EXPERIENCES:
1. Sykes Asia Inc.
a. Expedia, Inc.
Job Description: Customer Service Representative
● Book hotel accommodations, flights, car rentals and activities.
b. Lifescan, Inc.
Job Description: Customer Service Representative
● Assist customers in their inquiries and complaints about their product and services and update file.
● Process refund/orders and replacement products if necessary.
Job Description: Team Leader for Expedia Inc. and Lifescan, Inc.
● Responds timely and accurately to the escalations of the Level 1 support.
● Gives feedback and tracks all downtime on all tools required to perform support.
2. 24/7 Customer Philippines Inc.
Optus Pty Ltd.
Job Description: Customer Service Representative (Billing Live Chat Support).
● Help customers with complaints and questions with their bills, give customers information about
product, product and services, take orders, and process returns through chat.
3. QA World
Job Description: General Transcriptionist
● Converts recorded audio files into text or document format. (e.g. real estate, solar company, social
media marketing)
4. DribbleUp Inc. - sports app company in New York, USA.
Job Description: Customer Service Representative
● Help customers with their inquiries related to pre-sale or post sale activities such as product
inquiry, price, product replacements, product return and refund, order cancellations and order
tracking.
● Assist customers in troubleshooting and resolving certain technical issues with the app.
5. MyWaterFilter Pty Ltd.– e-Commerce company in Busselton, WA, Australia
Job Description: Customer Service Representative/e-Commerce specialist
● Deliver an exceptional experience to current and prospective customers through email, phone and
chat channels.
● Ability to diagnose, troubleshoot, and resolve certain technical issues.
● Assists customers with a variety of topics that may relate to pre-sale or post sale activities such as
product inquiry, price and availability quotes, order entry and order processing both for typical
orders, and those whose experience didn’t go as planned.
