John Benedict

Thank you for visiting my profile! Would you like your business to generate continuous revenue while ensuring customer satisfaction? Then, I'm your man! I have a total of 6 years of experience as a Customer Service Representative, Technical Support Representative, and a Team Leader, both for office and home-based setting.

I specialize in providing customer support through email, live chat, inbound and outbound phone, handling basic issues, solving complex issues, and managing a team of agents. I have worked using Zendesk, Intercom, Shopify, and different CRM systems.

I have a friendly, professional demeanor and can take several responsibilities at once. I'm a quick learner, enthusiastic and result-driven person.

I am looking forward to helping you grow your business!

SKILLS:

*Data Collection/Data Entry

*Web Research

*Telesales

*Customer Support

*Technical Support

*Phone Support

*Live Chat/Email Support

*Transcription

TOOLS:

*Zendesk

*Intercom

*http://tawk.to/

*Shopify

*Magento

*WordPress

*Xero

*Canva

*Google Mail, Docs, Drive, Sheets

*Google Calendar, Calendly

*Microsoft Word, Excel, PowerPoint

*Google Hangouts

*Zoom

*Slack

*Skype

*Clicksend

*Droplr

*Dropbox

*Grammarly