OBJECTIVE
To be able to provide excellent and accurate service to my client and to share my knowledge and experience with the company.
EXPERIENCE
Work From Home Experience
G&G Garage Doors Company – Customer Service Representative [June 2019 – Aug 2019]
Answer calls from customers in need of repair, estimate with their garage doors
Setting up appointment for repair, installation and estimate of garage doors (Residential/Commercial)
Make follow up calls to the manufacturer with regards to the customer’s order (Doors)
Responding to customer’s inquiry via email
Sending quotations to customers via email
Genpact Services LLC [June 2013 – January 2019]
Insurance Sales and Service Associate [Aug 2016 – January 2019]
Non-life insurance product knowledge (Car and Home Insurance)
Convert quotation into a successful sale
Make sure existing customers stay in the business (Renewal of policy)
Manage customers information using internal CRM
Send out an e-mail to the customer with their requested document
B2B transaction (Coordinate with a claim, accounting, and underwriter)
Subject Matter Expert for the last 6 months in the campaign
Conduct meeting within the Sales team for any company updates
Outbound Collections Associate [June 2013 – Aug 2016]
Call out customers with their delinquent credit card account
Apply extensive collection effort over the phone
Provide options for financially hard up clients
Skip tracing
Manage customers information using internal CRM
Follow proper collection practices
Send out an e-mail to the customer about their delinquency
Process payment over the phone
EDUCATION
AMA Computer Learning Center (Associate Graduate in Information Technology) [2007 -2009]
St. Anthony School, Singalong Manila (High School Graduate) [2000 - 2006]
SKILLS
Amazon Administrator
Answer Customer Inquiries
Responding to feedback and reviews
Creating shipment plans
Product Listing using flat file or manual
Product Research
Real Estate and REO Principles and Practices
Experience with the following Real Estate skills:
Leads Sourcing (Real Estate Agent and For Sale by Owner)
Appointment Setting
Seller Lead Management
Skip Tracing
Comparables
Property Management
Knowledgeable with CRM Systems:
Jobber, Podio, Infusionsoft, Salesforce, Pipedrive and Zoho
Softphones handled:
Ring Central, Five9, MOJO, Line2
Excellent Customer Service Skills, Phone and Email Handling
Excellent in using Google Suite Business Tools
Excellent in using Microsoft Office
Basic graphic design
General Admin Work and other Ad Hoc Management
TOOLS
1
Poor
2
Good
3
Fair
4
Very Good
5
Advanced
MS Office / Gsuite
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☐
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x
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Pinterest
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x
☐
☐
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Basic Graphic Design
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☐
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x
☐
Data Mining
☐
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X
☐
General VA
☐
☐
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x
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