John Alren Domulot Salinas

JOHN ALREN SALINAS CUSTOMER SERVICE REPRESENTATIVE LEAD GENERATION SPECIALIST PROFILE - Over the past three years, I've built extensive expertise in customer service across multiple industries, mastering client communication, problem-solving, and multitasking. I've managed campaigns for Nordic Energy's Choice Program, connecting with residential customers in deregulated states, and previously generated leads for 411 Locals' SEO Google Listing Campaign. Proficient with CRM systems and multi-channel follow-up strategies, I excel at handling high-volume interactions while maintaining customer satisfaction. My strengths include deescalating conflicts, adapting to dynamic environments, and collaborating effectively with cross-functional teams while maintaining composure under pressure. New Cabalan,Olongapo City 2200 WORK EXPERIENCE CONTACT - linkedin.com/in/john-alren salinas2a402325b SKILLS Customer Support CRM Proficiency Resourcefulness Time Management Lead Generation Effective Communication Critical Thinking Team Collaboration PERSONAL QUALITIES Resilient and Persistent Strategic Approach Adaptabality REFERENCE Christina Valdez Bato Lead Generation Specialist Nordic Energy Email:-Phone : - Nordic Energy Lead Generation Specialist October 15,2024 - May 28,2025 Managed project-based campaign for the Energy Choice Program in deregulated U.S states. Proactively connected with residential customers, offering competitive electricity and natural gas rates while carefully explaining the benefits of independent energy supplier. 411 Locals Lead Generation Specialist November 25,2022 - September 30,2024 SEO Google Listing Campaign, targeting small to medium-sized businesses throughout the U.S. Offer improvement for online visibility through website domain purchases that would elevate their positioning in Google search results and business directories. Shred-it by Stericycle U.S Customer Service Representative December 2021 - September 2022 Managed high volumes of inbound calls for service scheduling and customer account subscriptions. Excelled in delivering exceptional customer service, resolving inquiries efficiently, and ensuring seamless coordination of service schedules to meet client needs and expectations. EDUCATION Associate Degree in Marine Electronics Technician Central Luzon College of Science and Technology SMM in Social Media Marketing MTF Institute of Management, Technology and Finance I Udemy Academy Facebook Ads Marketing- Lead Generation Yasir Ahmed, MBA I Udemy Academy