John Abe

Highly experienced in communication, negotiation, issue resolution, and customer retention strategy.

I have over three (3) years of attending MTN NG calls for both Inbound, Outbound, and Enterprise Business (EB) customers.

I am also very familiar with using Agility, CLM, Freshdesk, and Freshchat to resolve customers' queries, requests, or complaints.

I have experience in the social media segment for both GreenAfrica and M-kopa attending to their customers via Emails and WhatsApp.

I also have collection skills with defaulting M-Kopa customers negotiating and convincing them about making their payments.

I am currently a supervisor overseeing the Workforce management department (WFM) of the M-Kopa process in the BPO i.e. iSON Xperiences Nigeria.