Johara o. Benosa-Zone 2 National Highway, San Juan, Baao, Camarines Sur 4432
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Objectives
To learn and develop new skills in this career and at the same time, share my knowledge that I have learned and retained from my previous work experiences.
Education
Elementary
Pili Central School
June 1997 – March 2001| Pili, Camarines Sur
School Newspaper Contributor
June 1997 – March 2001 | The Central
Secondary
PILI NATIONAL HIGHSCHOOL
June 2001- March 2005 | Pili, Camarines Sur
School Newspaper Contributor
June 2001 – March 2005 | The Rainbow
Tertiary
SOUTHEAST ASIAN INSTITUTE OF COMPUTER TECHNOLOGY
JUNE 2005 – MARCH 2007 COMPREHENSIVE INTERNET AND WEB PROGRAMMING
School Newspaper Editor-in-Chief
June 2005-March 2007 | The Seaictean Newspaper
Experience
CHAT AND EMAIL SUPPORT / VIRTUAL ASSISTANT
Technology Advice | www.technologyadvice.com | September 2014 – June 2017
Tasks included are but not limited to Admin tasks, email handling, Lead generation, Chat support answering queries about software or IT solution
VIRTUAL ASSISTANT
Fundamental-changes | www.fundamental-changes.com | June 2014 – March 2017
Tasks included are but not limited to Facebook posting, payroll, accounting, email handling, kindle editing, internet and web researching, Admin Task.
ARTICLE WRITING
Freelancer | June 2016 – October 2016
Tasks included to article writing and webpage content writing. Project based. Product Description and Research. Blog writing.
TEAM LEADER LEAD RESEARCHER
CTRLAD | JANUARY 2016-MARCH 2016
RESPONSIBLE IN HANDLING TEAM IN RESEARCHING FOR CLIENT’S CONTACT INFORMATION. Project based.
Research and Data Entry Specialist
Freelancer | www.odesk.com DECEMBER 2011 – March2013
Responsible in finding keyword "Meta information" in the "View Source" of client’s website pages. Copy the information and paste it into an Excel file.
Technical Support Representative
Sutherland Global Services October 2012 – May 2013
Assisting Customers on the installation process of their financial software. Troubleshooting Installation errors, networking, Internet connection and Management of their Financial Software and reports
TECHNICAL HELPDESK
STARTEK INTERNATIONAL LTD JUNE 2011-JANUARY 2012
StarTek International Ltd., http://www.startek.com/ offers a variety of business process outsourcing (BPO) solutions that provide front- to back-office customer care capabilities utilizingthe StarTek Choice delivery platform, including onshore, near shore, offshore, and StarTek@Home outsourcing alternatives to ensure the best fit for our clients’ unique needs. I worked as as a Technical Consultant for an Internet Service Provider in the United States. Responsibilities included: *Assisting customers over the phone on troubleshooting internet and email issues. *Meeting goals on an hourly, daily,weekly and monthly time frame. *Exceeding expectations both on client's demand and customer quality and satisfaction
Technical Consultant | Sutherland Global Services
SUTHERLAND GLOBAL SERVICES December 2007 – JANUARY 2010
Sutherland Global Services, http://www.sutherlandglobal.com provides Business Process Outsourcing and Technology-Enabled Services. I worked as as a Technical Consultant for an Antivirus Software provided mainly in North America. Responsibilities included: *Assisting customers over the phone or via Remote Access on Primary Set-Up/Installation and Software Issues. *Meeting goals on an hourly, daily,weekly and monthly time frame. *Exceeding expectations both on client's demand and customer quality and satisfaction.
Skills
CUSTOMER SERVICE REPRESENTATIVE
DATA ENTRY SPECIALIST
RESEARCHING
TECHNICAL SUPPORT
CHAT SUPPORT
LEAD RESEARCHING
COMPUTER OPERATION AND INTERNET NAVIGATION
VIRTUAL ASSISTANT
ARTICLE WRITING
