Johanny Rosario Santos

JOHANNY ROSARIO Dominican Republic |-| - Professional Summary Detail-oriented administrative professional with 5 years of experience in logistics coordination, scheduling, data management, and customer service across transportation, technology, and healthcare sectors. Skilled in dispatch operations, appointment coordination, documentation, and workflow optimization. Known for strong communication, problem-solving abilities, and bilingual fluency in English and Spanish. Key Competencies - Dispatch Operations & Load Assignment - Appointment Scheduling & Calendar Management - Customer Service & Conflict Resolution - Data Entry & Document Handling - CRM & Electronic Health Records (EHR) - Workflow Optimization & Time Management - Bilingual: English & Spanish Professional Experience Truck Dispatcher Independent Contractor - Remote | 2020 - 2021 - Assigned loads to drivers using dispatch software, ensuring efficient route planning. - Communicated with clients and carriers to coordinate pick-up and delivery schedules. - Maintained accurate records of driver availability, freight details, and transportation documents. - Resolved unexpected issues quickly, such as delays or cancellations, maintaining smooth operations. Account Manager SHIFL INC. - Remote | 2021 - 2023 - Oversaw shipping documentation for international freight forwarding operations. - Ensured document accuracy and regulatory compliance, maintaining strong communication with clients and customs. - Collaborated cross-functionally to resolve delays and streamline operations. Chat Support & Ticket Specialist Samsung - Remote | 2023 - 2024 - Provided real-time customer support via live chat, resolving product and technical issues. - Logged and tracked service tickets using CRM tools, escalating high-priority cases as needed. - Maintained high satisfaction ratings through prompt and empathetic service. Scheduling Coordinator / Data Entry Specialist NY Best Medical - Remote | 2024 - 2025 - Managed appointment scheduling for caregivers and coordinated mandatory exams, trainings, and documentation. JOHANNY ROSARIO Dominican Republic |-| - - Maintained accurate EHR records, processed compliance documentation, and updated internal databases. - Supported communication with agencies to ensure timely submission of all required files. Education & Certifications Modern Languages (English) - Ongoing Universidad Autónoma de Santo Domingo (UASD) SEO Principles: An Essential Guide - 2024 Semrush SEO Crash Course - 2024