Johannes Uy

 RESUME Johannes J. Uy 440 Diwata St. NHA Bangkal, Davao City - Skype ID: Johannes.uy Email:-AREAS OF EXPERTISE CRM – CRM Kahuna, Lead Kahuna, Bitrix, Ring.io Internet Research Data Entry Virtual/Personal Assistant Basic Knowledge in Microsoft Excel and Spreadsheets Google docs Microsoft Power point Microsoft Word Big Biller Monitoring Payroll or invoice People Management Email Management Recruiting / interviewing candidates or applicants Customer service (voice and chat support) Sales Data Analysis Slack Quick books Mojo Dialer Podio Zillow Professional Experience: Cornerstone properties and Jordan Homes Feb 2018 to May 2018 Email Management Data Entry Prospecting Appointment setting Making outbound calls Managing google drive and excel spread sheets Keep the Faith Magazine – Sales Nov 2017 – May 2018 – Part time (5PM to 9PM MNL time) Email Management Data Entry Data Analysis Appointment setting Making outbound calls Managing google drive and excel spread sheets Sales Internet research Beeline – Sales and Appointment setting March 2017 – July 2017 Email Management Data Entry Data Analysis Appointment setting Making outbound calls Managing google drive and excel spread sheets Sales Code Camp - VA for a Sales Professional in Australia February 2017 – June 2017 Email Management Data Entry Data Analysis Appointment setting Managing Quick books for my client Booking Hotel and flight reservations Internet research Creating sales scripts Professional Recruiter for Dental and Medical companies in US and Canada March 2016 –December 2016 Email Management Data Entry Data Analysis Creating action plans to get better results Making outbound calls Managing google drive and excel spread sheets Interviewing candidates/applicants Identifying if applicant is qualified for the position Raze Vapor Sales Representative and Virtual assistant March 2015 – February 2016 Generating Leads Email Management Performs web research Making outbound calls (sales) Data Entry Data Analysis Creating action plans to get better results Seeklocal Lead Generation and Virtual assistant August 2015 to January 2016 Making outbound calls (Lead Generation) Website Management (Updating customer information on Seeklocal.com) Data Entry Performing web research Adnow Sales Representative and Virtual Assistant March 2015 – June 2015 Email Management Lead Generation Performs web research Making outbound calls (sales) Data Entry Reputation TV Appointment setter and Email Marketing October 2014 – March 2015 Making outbound calls (appointment setting) Manage Emails and sending out emails to potential customers Data Analysis Creating action plans to get better results Manage CRM (Lead Kahuna and CRM Kahuna) Attending webinar sessions with David Sprague Teleperformance Global Services Team Manager / Sales Supervisor (Expedia and Travelocity) April 2014 to December 2014 Team management Data analysis Creating action plans to get better results Coach agents to improve their performance Creating powerpoint presentations and using Microsoft excel for presentation Check for disputes on agent’s payroll / Invoicing Motivate and monitor the team to ensure performance VXI Global Holdings Team Manager / Customer Service Supervisor (AT&T) October 2011 to April 2014 Team management Data analysis Creating action plans to get better results Coach agents to improve their performance Creating powerpoint presentations and using Microsoft excel for presentation Check for disputes on agent’s payroll / Invoice Motivate and monitor the team to ensure performance Help Recruitment team identify agents who would fit for the account Stream Global Services Customer Service Representative (Sirius/XM satellite radio) April 2010 - January 2011 Assist customers with their concerns Upselling Etelecare Global Solutions Customer Service Representative (AOL) October 2008 - September 2009 Assist customers with their concerns Upselling Have undergone Leadership trainings: ASPP- Accelerating Service Promise Performance OMCT- Operations Manager Coaching Tactics NST – New Supervisors Training Webinar sessions with David Sprague - Focusing on marketing strategies, appointment setting and sales Awards and Achievements: Top Team – From January 2014 to March 2014 (ATT U-VERSE Tier2) Top Team – June 2014 (Expedia Sales) Special Projects: Project Phoenix – Handled Outliers/Non-performers Educational Background: Elementary - University of Immaculate Conception - Graduated March 2001 Highschool - Ateneo de Davao University- from June 2001 to March 2002 - Philippine Women’s College of Davao- form June 2002 to March 2006 College - Brokenshire University - BS in Nursing from June 2006 to March 2007 - Philippine Women’s College of Davao- BS in Business Administration from April 2007 to August 2007 - Philippine Women’s College of Davao- BS in Tourism from September 2007 to April 2008 Qualities - Honest - Values Integrity - Computer Literate - Open minded - Obedient - Excellent Communication Skills - Fast learner Character Reference: Sean Jurebie Raze Vapor Operations Manager Skype: Sean.jurebie Contact Number:- Jake Adalem VXI Global Holdings Senior Operations Manager Skype: jakeadalem Contact Number:- Josh Nicodemus Cornersone properties Owner Whatsapp: -