Johanna Villaflores

EMPLOYMENT HISTORY Customer Service Virtual Assistant Part-Time (Flexible) - Remote Rocabi, LLC | Dec 2018 - Present JOHANNA VILLAFLORES CUSTOMER SUPPORT REPRESENTATIVE Make your Customer the Hero of your Story PERSONAL PROFILE I am an experienced Customer Support Representative who has passion with my work for over five years. I have provided extra mile customer service that makes customers/clients keep coming back as a repeat customer resulting a grow in sales. - Attend to Email (Gsuite/Gmail), Live Chat (Intercom), and Amazon Message Centre customer service channels - Processing refund, cancellation, replacement, and order fulfillment - Creation of Prepaid Return Label in UPS, discount code/store credit in Shopify - Able to closely monitor Google Sheet of orders for OOS/missing items, replacements, and update of tracking number - Communicate clearly with the team and the customer to effectively resolve issues. Data Collection Assistant Freelancer/Part-Time (Flexible) - Remote International Marketing Co. | Feb 2018 - Present - Successfully gather relevant data (Email address and valid URL) - Able to accurately input data to company provided platform - Able to create effective time management plan to continuously work on this project along with my other clients Customer Relations Associate SKILLS & ABILITIES - Motivated, well-disciplined individual - Quick Learner - Time Management - Team player - Multi-task - Adaptive - Ability to work in a minimum supervision even under pressure SOFTWARE - Google Suite / Drive - Trello, Asana / Slack - Zendesk / Intercom / HelpScout CONTACT INFORMATION Cell: - Email:-LinkedIn: https://www.linkedin.com/in/johannavillaflores- Skype: johannavillaflores Full-Time (Office-based) Customer Frontline Solutions Inc. Mar 2015 - May 2018 - Attend to walk-in customers' inquiries, concerns and requests in a timely manner. - Accurately input data to update CRM - Efficiently communicate within departments , customer concerns for effective and immediate resolution. - Able to quickly learn the business platforms and products and services to provide high level of customer satisfaction. - Able to up-sell and cross-sell products according to customer needs. - Provide support to the Sales Team to meet their monthly sales quota. - Able to provide detailed report of customer concern/feedback to improve services. - Able to assist in new hires' immersion to train them in the field.