Johanna Sebastian Borce

Johanna S Borce Marketing Management • • • Burgos Street, Brgy. Rosario, Santiago City, Isabela, Philippines PROFESSIONAL SUMMARY & OBJECTIVES I want to bring my years of experience in customer service, data management, and financial processes to a dynamic team where I can contribute to streamlining operations and driving results. I'm passionate about collaborating and finding solutions that enhance efficiency for both client & customer satisfaction. SKILLS Data Analysis | Customer Service | Social Media Marketing | Data Accuracy | Digital Marketing Financial Savvy | Appointment Setting | Lead Sourcer | Amazon Product Research | LANGUAGES •Filipino (Fluent) •English (Advanced-C1) JOB EXPERIENCE Tambunting Pawnshop, Inc. Position: Pawnshop Teller/Associate (May 16, 2018 - August 20, 2018) • Provided friendly and reliable customer service by assisting with pawn inquiries, evaluating items, and processing loans while ensuring customers fully understood the terms. I handled cash transactions accurately, balanced my cash drawer, and helped manage inventory by organizing and securing pawned items. I also ensured compliance with regulations by verifying customer identification and maintaining detailed transaction records. LSMbiz Credit Corporation Position: Cashier/Assistant Bookkeeper- Finance Department (December 17, 2018 - December 29, 2021) • I handled various financial tasks, including receiving collections, processing post-dated checks, and issuing receipts for loan repayments. Served as a petty cash custodian, where I managed disbursements and ensured accurate record-keeping. Prepared deposit and withdrawal slips tracked cash flow for loans, and maintained sales invoices. Posted daily transactions in one file and handled company bill payments. YEOUBI-Philippines Position: Commission-Based Sales Representative (Part-Time) (June 15, 2021- February 28, 2022) • Managed social media platforms to promote and sell health, wellness, and beauty products. Create engaging content that informs and connects with the audience while also handling customer inquiries, tracking orders, and providing post-sales support. By sharing customer testimonials and success stories, I helped build trust and credibility, making sure buyers felt confident in their purchases. Universal Professional & Consultancy Services Position: Business Support Staff I- Underwriting Department (March 7, 2022 - September 15, 2023) • Carefully reviewed insurance applications and client documents to ensure accuracy and completeness. This included verifying personal and financial details, coverage information, and required documentation. Maintained and updated client records, supporting risk assessment and premium calculations. Provided excellent customer service by assisting policyholders and agents with inquiries, resolving issues, and ensuring a smooth underwriting process. Virtual Assistant & Freelancer (Remote) Appointment Setter (Oct 2023 - Nov. 2023) • Handled appointment setting and lead generation on social media while keeping detailed tracking sheets. Managed a team of freelancers, overseeing strategy meetings and daily reports via Slack. Facilitated onboarding, interviews, live training, and contract arrangements through Upwork, ensuring smooth operations and timely team payments. Amazon FBA Product Researcher (January 2024 - April 2025) • Conducted in-depth product research to assist the team, ensuring accurate product information. Collaborated with team members to verify product details, match UPCs, check packaging, and update costs. Using tools like Revseller, Keepa, and AZInsight, I analyzed product profitability, availability, and sales rank to optimize listings. EDUCATIONAL BACKGROUND BSBA Major In Marketing Management Isabela State University - Main Campus Echague, Isabela -) ORGANIZATIONAL INVOLVEMENT PHILIPPINE JUNIOR MARKETING ASSOCIATION MEMBER Isabela State University- Main Campus- SEMINARS, TRAINING, AND CERTIFICATES AVON Dealer (August 2014) Comguild “Filipinos in preparation for the global competitive market” (February 25, 2015) OJT at Chowking, Santiago City, Isabela, Ph (April 11-May 14, 2016) Royal Business Club “Strategic Career Development Seminar” (November 11, 2016) Personality Development Seminar (March 8, 2017) Seminar On Pre-Employment, Labor Laws and Standards (April 7, 2017) Career talk and Jobs Fair (Insights for a successful career in business and beyond) (May 12, 2017) IHelp Coaching and Business Solutions Inc. (August 2021) CHARACTER REFERENCES Jomari Borce- Virtual Assistant/Freelancer Rex Jerson Blanza- Branch Head/OIC LSMbiz Credit Corporation Jonifer Doble- Area Manager LSMbiz Credit Corporation Angela De Leon- HR Assistant UPCS I certify that the above information is true and correct to the best of my knowledge and belief. JOHANNA S. BORCE APPLICANT