WORK EXPERIENCE
WOFLOW
FREELANCE DATA ENTRY SPECIALIST/IMAGE MAPPER
FEBRUARY 2022 - PRESENT
Verify and enter data into appropriate fields
Ensure data entries are complete and accurate
INSBOSS PH
INSURANCE VIRTUAL ASSISTANT SPECIALIST
DECEMBER 2020 - OCTOBER 2022
JOHANNA
EMMANUELLE
CATAHAN
CSR AND INSURANCE
VIRTUAL ASSISTANT
Create a workflow for client-provided tasks
Insurance-related servicing including quoting, endorsement,
recommendations and binding personal lines
24-7 INTOUCH
QUALITY ASSURANCE AND INSIGHTS SPECIALIST
DECEMBER 2019 - OCTOBER 2020
Performs internal audits for email and calls and makes
recommendations based on findings
Analyze workflow improvements and communicate analyses to the
respective team
Ensures that process updates, effective procedures, and reminders
are assimilated in due time
CUSTOMER EXPERIENCE ASSOCIATE II
NOVEMBER 2018 - DECEMBER 2019
PERSONAL PROFILE
I am a professional Customer Service
Representative with over 6 years of
experience in handling international
accounts. My professional experience
stems from years of providing excellent
customer support, creative problem solving
and building customer loyalty.
Answered customer inquiries via email and maintain required KPIs
Created documents and presentations for teammates and
conducted refresher training
Certified new hires during Academy Bay
CUSTOMER EXPERIENCE ASSOCIATE I
JUNE 2017 - NOVEMBER 2018
Addressed customer inquiries via email in a timely fashion
Investigate damage related reports and provide appropriate
compensation for damage related claims
Reviewed documents for onboarding and compliance-related
inquiries
TASKUS
BLENDED CUSTOMER SERVICE
JULY 2016 - FEBRUARY 2017
SKILLS AND ABILITIES
- Excellent Communication Skills
- Service and Support
- Great Attention to Detail
- Multi-tasking
- Motivated and Self-driven
- Conflict Resolution
CONTACT INFO
#50 Don Gonzalo Puyat St., Barangka,
Marikina City--
http://bit.ly/3ITwklm
www.linkedin.com/in/jcatahan
Investigate and resolve customers' concerns via phone and email
relating to product subscription, shipping, refunds, returns and
exchange
RESULTS MANILA
LISTENER CARE REPRESENTATIVE
NOVEMBER 2014 - MAY 2015
Dealt with and resolved several customer service issues via phone
calls including subscription-related inquiries and activation of
services
CONVERGYS
SALES AND TECHNICAL SUPPORT REPRESENTATIVE II
NOVEMBER 2012 - AUGUST 2014
Managed technical issues and concerns regarding internet and
phone services, resolve billing inquiries including upselling/upgrading
of current services
ACADEMIC HISTORY
CARLOS HILADO MEMORIAL STATE COLLEGE
TALISAY CITY, NEGROS OCCIDENTAL
BACHELOR OF ELEMENTARY EDUCATION
Major in General Education, Minor in Special Education
2008 - 2012
LUISA MEDEL NATIONAL HIGH SCHOOL
BACOLOD CITY, NEGROS OCCIDENTAL
High School Graduate Diploma
2004 - 2008
WORK REFERENCES
Joana Paula Nerona
Virtual Assistant | iaBlueprint
- |-Aileene Tan
Ops Associate | WoFlow
- |-Cheska D. Nera
Virtual Assistant - Silberstein Insurance Brokerage
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