PERSONAL INFORMATION
Full Names
Surname
ID Number
Johann
Heyns-
Residential Address
39 Karilzé Villas
Hospice Lane
Cotswold
Contact Number
Email Address
Marital Status
Dependants
--Married
3
EDUCATIONAL INFORMATION
School Attended
Highest Grade
COURSES COMPLETED
Fundamentals of Project Management
90%
Diploma Project Management
93%
Diploma Customer Service
89%
Customer Service Training
100%
Yeastar Certified
94%
High School Pietersburg
Gr 10
Afrikaans
English
Typing
History
Geography
Biology
WORK INFORMATION
DSL Telecom Port Elizabeth
Period:
Reason for Resigning:
June 2013 – January 2018
Head office closed all branches
Products:
S Series Yeastar
MyStandard PABX
U100 PABX
U500 PABX
Yealink Phones
Gigaset Phones
Networking
IT Support
IT implementation
O!Connect Call Centre Software
VoIP
Domain Hosting
Email Hosting
ADSL
Neotel
YahClick
LTE
Support:
Customer support on PABX telephone systems.
Configuration and installation of PABX phone systems.
Liaising with customers and suppliers to deliver the best support.
Support with ISP and other suppliers
Training on PABX systems and phones
Presentations on new products and services
Customer relationship building
Sales:
Liaise between client and the rest of the team on the best possible solutions
Rolling out the new solutions and keeping track of the whole process by keeping in contact with the teams
involved
Assisting with the necessary technical and other information required to have rollout run smoothly
Maintain the relationship with clients and teams to keep everything running smoothly
Sales and support on PABX hardware and phones
COMPUTER GURU
Period:
Reason for Resigning:
Monthly Turnover
Jan 2006 - Aug 2012
My own company
Closed and moved to PE
R50 000+
Fields of Service: Corporate businesses (Pedigree, Masakhane Industries Heidelberg, Old Age Home
Heidelberg)
IT Sales: Cold calling, Marketing (E-mail, Flyers, Business Cards), Designing of own Marketing Material (Corel Draw),
Client Liaison, Business Solutions, Concluding Deals
Monthly Service Contracts: Monthly service contracts on maintenance of PC’s, networking and CCTV. (Masakhane
Industries (Pastel), Heidelberg Vereniging vir Bejaardes (Turbocash), Topsy Foundation, Deetlefs Landmerkers)
Repairs: Analysing of problems on site, Recommendations for upgrades or replacement of parts or units.
Repairs on desktop PC’s and Laptops (Dell, HP, LG, Acer, Gigabyte)
Networking: Installation of network cables, adding printers to a network, adding all users/PC’s to the
network, Installation of routers, LAN and WLAN, Server 2003 Installation & Support
Office Automation: Installation of Office Automation, Entry level Servicing, Sharp Printer Recommendation
and Sales
SNITCH CCTV
Period:
Reason for Resigning:
Fields of Service:
Jan 2006 - Aug 2012
My own company
Closed
CCTV Sales: Cold calling, Marketing (E-mail, Flyers, Business Cards), Designing of own Marketing Material (Corel
Draw), Client Liaison, Advising on best solution to suite the client’s needs, Concluding Deals, Recommendation &
Installation for off-site monitoring systems
CCTV Installation: Texecom VCI & COP analogue and digital cameras and DVR & NVR equipment,
Installation of cabling
CCTV Support: Problem solving, Replacement and installation of defective units, Insurance claims letters, Assistance
with evidence for court cases (Heidelberg Vereniging vir Bejaardes),
Access Control Installation: Centurion Gate motors, Mag-locks, Keypad controls,
fingerprint access, tag access. (Mars Africa (R35000), Heidelberg Vereniging vir Bejaardes
(Support and Repairs), Heidelberg Apteek (R16000))
LG South Africa
Isando
Contact Person:
Position:
Contact Number:
Period:
Position Held:
Ursula Van Der Linde
IT & Cell phone Supervisor-
IT dept Manager
Duties: Repairs on Notebooks, customer Support, Call Centre & Sales Training on IT products, Put new
structures in place for the IT Department, Involved in the recruitment for call centre personnel for the IT
Department, Relationship manager and liaison person for the service centre (ICSS), Involved in the process
of recruiting PINTEC as a service centre, reporting to management on SLA & Service centres using excel,
Parts ordering for service centres. Keeping Fincon System up to date with parts, jobs, SLA’s, call centre calls.
Training of sales staff and supporting with closing the deal. Key accounts manager for distributors of our
products.
Certificates Obtained: Monitor Training, Optical Training, Laptop Training (Amsterdam)
Reason for Resigning: Started own IT based company
MUSTEK COMPUTERS
Contact Person:
Contact Number:
Period:
Position:
Midrand
HR
-
Field Support, Call Centre
Duties: Visiting Mustek clients on site, Repairs of PC’s, Laptops, UPS’s, Hubs,
Servers and Screens with a 16 hour SLA, book in and out of stock, carry consignment stock, swop outs on
consignment stock at a client’s premises along with paperwork. Keep system up to date and make sure
work is done within the SLA.
Call Centre: Over the phone assistance with minor problems and logging calls for field support technicians
to visit the client
Reason for Resigning: Company downsized and demoted me. I had to look for better job
opportunities due to family responsibilities.
SAHARA COMPUTERS
Person:
Number:
Midrand Contact
Jan De Klerk Contact-
Period:
Position Held:
-
Technician, Workshop Manager,
Dispatch, Dispatch Manager
Duties: Started courier counter from scratch, put new processes in place to streamline pick-up for clients
and courier companies. Fincon system updates. Responsible for stock in dispatch, stocktaking, invoicing,
quotes, sales, liaison with courier companies to ensure their parcels are ready for pick-up. Reported to Ashu
Gupte. Jan De Klerk was with me in Dispatch, he is currently the Branch Manager for PE
Reason for Resigning:
Better Job Opportunities
ICE COMPUTER COLLEGE
Person:
Roodepoort Contact
Theo Saunders Period:-
Lecturer on Hardware
Position:
Duties: All PC repairs, network set-up and maintenance, hardware lecturing, testing, marking of papers and
passing students.
Reason for Resigning:
Better Job Opportunities
