Resume
Johan Padilla
CELL PHONE: +52 -
E-MAIL:-Playa del Carmen, Quintana Roo, Mexico
Customer Service - Call Center - Focused on Problem Solving - Administrative Assistant - After
Sales Service - Always attention to detail, taking care of customer needs to obtain their satisfaction.
Employment History
COMPANY: Xcaret Park
JOB TITLE: Dream Activities Sales & Cashier
Promotion and sale of dream activities in the park, such as swimming with Dolphins, Seatrek etc, customer service and
problem solving.
July, 2021
April 30, 2024
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
--------------------------------------------------------------------------------------------------COMPANY: Hotel Boutique
JOB TITLE: Front Desk Clerk
Temporal position as a front desk for a small hotel boutique, doing check in & out, money exchange and customer service in
general.
December 20, 2020
March 30, 2021
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
--------------------------------------------------------------------------------------------------COMPANY: Modsquad.com
JOB TITLE: Independent Mod Contractor
Customer service and support through Zendesk CRM for an international company, giving solutions from basic issues to full
support following workflows and personalized solution.
September 15, 2020
October 31, 2020
CITY: company based in California U.S.A. (Home Office from Playa del Carmen, Mexico).
--------------------------------------------------------------------------------------------------COMPANY: Legendary Vacation Club at Hard Rock Riviera Maya & Hotel Único 2087
JOB TITLE: Host
Administrative and operational tasks such as making guest arrival reports for the presentation, opening of the sales room,
concentrate of sales of the day of memberships on an excel spreadsheet together with total revenues, receiving guests directly
in our office giving them a warm welcome and introduce our representative to guide them through the presentation.
Preparation of gift certificates for clients such as tours, discounts, among other things, we also made extra sales of tours and
hotel services, charging either by credit card, dollars or pesos.
JULY 2017
MARCH 2020
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
--------------------------------------------------------------------------------------------------COMPANY: Grand Velas Riviera Maya
JOB TITLE: Call Center
All incoming calls are channeled to the hotel, as well as internal calls to the indicated department, and taking orders for Suite
Service and general guest requirements.
We made a daily report with the day’s activities, allergy tracking and hotel percentages forecast.
OCTOBER 2016
JUNE 2017
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
--------------------------------------------------------------------------------------------------COMPANY: Grand Velas Riviera Maya
JOB TITLE: Front desk clerk
Personalized check-in of all guests following the standards of The Leading Hotels of the World and the AAA, the guest was
received at a room-type table upon arrival and given a warm welcome with a drink, all the guest’s information was reviewed
while hotel information was explained to him, as well as restaurants, dress codes and places to visit within the hotel.
An amount of around 100 thousand pesos is handled at the cash desk for currency exchange and stay payments, as well as a
night audit of the reception; All the requirements of the guest are met every time he calls us or passes by the reception. At
check-out, the guest's account is ready, answering any questions about his account or stay.
AUGUST 2016
OCTOBER 2016
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
--------------------------------------------------------------------------------------------------COMPANY: Grand Palladium Riviera Maya
JOB TITLE: Front desk clerk
Help guests with their check-in, give detailed information of the hotel at the time of check-in, as well as information on
restaurants, reservations, follow-up on requests, lost items, handling complaints about poor service in restaurants,
inconvenience in the rooms, as well as the assignments of the rooms that are given to the guests and change of rooms., Taking
of requests of guests for the room, as well as damages or failures in the same, verification of delivery of their needs.
Preparation of material for the check-ins of the day and the following days, cash management, day pass sales, stays, point of
sale and cash deposit of 60 thousand pesos daily average and 5000 thousand USD.
Check-out, bid farewell to guests, and settle all their debts.
MAY 2016
AUGUST 2016
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
--------------------------------------------------------------------------------------------------COMPANY: Iberostar Paraiso Maya
JOB TITLE: Telephone operator
Answer all internal and external calls to the hotel, customer service taking food orders, and providing general hotel
information, call transfers, and channeling to reception and public relations
OCTOBER 2015
MAY 2016
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO
--------------------------------------------------------------------------------------------------COMPANY: Hard Rock Riviera Maya
JOB TITLE: Concierge call center
Telephone attention to guests of the Hard Rock Riviera Maya, Hard Rock Cancun and Hard Rock Vallarta Hotels. Performed the
functions of a lobby concierge, took orders for Room Service, requests for housekeeper, mini bars, maintenance, follow-up of
all requests, times were measured, made courtesy calls to verify that the guest received on time their Food, towels, cleaning or
if maintenance fixed any problem. Reservations were also scheduled at restaurants inside and outside the hotel. I followed up
on complaints until the guest was satisfied by courtesy calls the next day, and by contacting the departments involved by mail
and phone.
All calls were taken with Trip Advisor and AAA standards, they also measure the quality through the Market Metrix / Clara
Bridge, they audit us through the Mystery Shopper every 3 months.
Sometimes they sent us as support at the reception for Check in and Check outs, as well as a housekeeper.
JULY 2012
SEPTEMBER 2015
CITY: PLAYA DEL CARMEN, Q. ROO, MEXICO.
