Johan Padilla

Legendary Vacation Club at Hard Rock Riviera Maya & Hotel Único 2087

Host

Administrative and operational tasks such as making guest arrival reports for the presentation, opening of the sales room, concentrate of sales of the day of memberships on an excel spreadsheet together with total revenues, receiving guests directly in our office giving them a warm welcome and introduce our representative to guide them through the presentation.

Grand Velas Riviera Maya

Call Center

All incoming calls are channeled to the hotel, as well as internal calls to the indicated department, and taking orders for Suite Service and general guest requirements.

We made a daily report with the day’s activities, allergy tracking and hotel percentages forecast.

Hard Rock Riviera Maya

Concierge call center

Telephone attention to guests of the Hard Rock Riviera Maya, Hard Rock Cancun and Hard Rock Vallarta Hotels. Performed the functions of a lobby concierge, took orders for Room Service, requests for housekeeper, mini bars, maintenance, follow-up of all requests, times were measured, made courtesy calls to verify that the guest received on time their Food, towels, cleaning or if maintenance fixed any problem. Reservations were also scheduled at restaurants inside and outside the hotel. I followed up on complaints until the guest was satisfied by courtesy calls the next day, and by contacting the departments involved by mail and phone.