Jofrance Baltazar
E-mail :
Address :
-Phone : -
Door 1 Bolivar Apt, Caimito Street, Naga City,
Philippines
Work experience
Ibuyhousesfast
Feb - 2015 — February 2017
Appointment Setter - Homebased
Part time appointment setting handling inbound, outbound calls and email support
organizing task and updating database on a CRM
assessing credit score for possible clients
Lead generations
WNS Global
May 2009 — June 2011
Virtual Assistant
Email Management/Filtering
Booking appointments with clients
Receptionist duties (answering occasional calls)
Calendar & File Management
Research on certain topics for blogposts, newsletters or others
Transcription (transcribing voicemail, video or audio, podcasts etc.)
Creating basic reports (reports on weekly tasks, deliverables, sales)
Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
Manage and update Social Media Accounts
Manage your Blog (Basic WordPress Skills)
Publish posts on your Blog (content you provided)
Filter and reply to comments on your blog
Blog commenting
Convergys Philippines
2010 — 2014
Customer Service Representative
Polished, professional customer service rep offering:
4 years of experience providing customer support in busy call center environments for Telco and Health care.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex
issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and
diplomacy to find common ground and achieve win-win outcomes. less
ATT Connectech
2007 — 2009
Sales Representative
Selling the service of ATT remote technicians such as internet connection that is not supported by ISP, Virus removal, PC
optimization etc
Jofrance Baltazar
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Education
Bachelor of Science Major in Nursing
2004 — 2007
Laguna College
- Assisted physicians in taking blood pressure, measuring heartbeat, and recording vitals in physical examinations Collaborated with 4 other nursing staff in maintaining a calm environment in caring for patients - Supervised the
admission of patients in emergency cases and directed the transferring of patients from their locations to the hospital via
ambulance Commended by supervisors for handling difficult situations involving both patients and their families
References
References available upon request.
Jofrance Baltazar
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