JOERA TABERNERO
--Tipolo Mandaue City Cebu
OBJECTIVE / PROFESSIONAL
SUMMARY
Dedicated and customer-focused individual . With a strong foundation in handling financial transactions and a
proven track record of delivering exceptional customer service, I am eager to contribute my skills in a dynamic
retail environment. Motivated by creating positive experiences for customers and maintaining operational
efficiency, I am committed to ensuring a seamless and satisfying interaction for every customers.
EDUCATION
Junior High School (2020)
Mactan National High School
WITH HONOR STUDENT
SHS High School (2020)
Mactan National High School
WITH HONOR STUDENT
SKILLS
Strong organizational and timemanagement skills
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Experience in customer service handling
different complaints and concerns.
CERTIFICATIONS
QA Promotion Certificate
COE’s from different company
experiences
PROFESSIONAL EXPERIENCE
Cashier
Big K Kaking Department Store | July 2021 - July 2022
Demonstrated proficiency in cash handling and transaction
processing during my tenure as a cashier, ensuring accuracy and
efficiency in a fast-paced retail environment. Consistently provided
exceptional customer service, resolving inquiries and maintaining a
positive customer experience.
Customer Service Representative I QA
96 Group Back Office . | July 2022 - January 2024
As a Customer Service Representative, I was handling returns and
addressing customer complaints via live chat and WhatsApp.
Consistently provided prompt, accurate, and courteous responses.
Demonstrated proficiency in Google Sheets and Excel, utilizing
these tools to optimize workflow efficiency and maintain detailed
records. Recognized for dedication and performance, earned a
promotion to the role of Quality Assurance (QA) . As a QA , my
responsibilities includes thorough investigation of customer
complaints and concerns. Engaged in ongoing monitoring,
assessment, and enhancement of various service delivery aspects to
elevate overall client satisfaction levels.
Customer Service Associate
Concentrix / Google | July 2024 - May 2025
Provided support for YouTube TV, YouTube Premium, and YouTube Music
through phone, chat, and email by handling customer disputes, conducting
troubleshooting, and ensuring the resolution of technical issues. Assisted with
subscription sales, focusing on acquisition and retention to prevent
cancellations. Demonstrated strong listening, communication, and multitasking
skills in a fast-paced environment while delivering excellent customer service,
efficiently resolving complaints, and following up to ensure satisfaction.
Maintained professionalism and patience in all interactions with both
customers and colleagues.
