Joemel Ponayo

 JOEMEL LARAÑO PONAYO #158 North Central Aurora Hill, Baguio City, Philippines 2600-#- Objectives: To provide 100% accurate service to my client and give client full satisfaction. I am hard worker, honest and very dedicate to my job. I always respect the deadline. Skills: Knowledgeable on English Language both oral and written. Computer Savvy and use of the internet. Extensive training in Microsoft Office (word, excel, power point), Google Docs, spread sheets, transcription, researcher, data entry and word press. Experience in customer service, marketing, compliance, office and people management. Fast learner and detailed oriented. Can work with less supervision with no attitude or attendance problem. Positive, hardworking and persistent person. Work Experience: Government Secretary Baguio City, Philippines Office Secretary January 2011 to October 2012 Responsibilities and Duties: • Keeps custody of all records of the Sangguniang Barangay and the Barangay Assembly Meetings and responsible for keeping an update of all inhabitants of the barangay. • Exercise such powers and perform such other duties and functions as may be prescribed by law or ordinances Noble Trends Unbound, Inc. (Outbound) Baguio City, Philippines Customer Service Representative (Outbound Sales Agent) January 2013 to September 2013 SALES • Consistently meeting the personal monthly quota by as much as 50%. • Awarded for being in "Top 3 Best Seller of the Month", “Rising Star” and a "Team Player of the Month". • Built a loyal customer base by using a consultative sales approach. NON VOICE • Ranked 1 for being the fastest and most accurate typist among 13 Dialers. • Helping other members of the team when already reach the daily quota. Telemarketing/B2B Telephone Sales Menges Marketing Company Freelancer Telemarketer (Upwork Site) November 2014 to January 2015 SALES • Calling Business Owners to set an appointment for the company. • Gathering all information needed to set an appointment. Email Support Representative 2Interact Company Freelancer Email Handling (Upwork Site) May 2015 to June 2015 We send thousands of emails per day and making reports per week for those interested, not interested and auto response mail. Telemarketing/Appointment Setter for Lead Generation Glen Shelton Freelancer Cold Calling Telemarketer/Appointment Setting (Upwork Site) October 2015 to October 2016 We call customers for their Life and Medical Insurance. Qualifying them and setting up an appointment for our specialist. Also we give them some useful information by sending it to their email address. Email Marketing Specialist Max Exposure Company Freelancer Email Handling (Upwork SIte) June 2016 to October 2017 We search for the contacts/email address of every website we open and after that we send them a mail which we do advertising to their website. Educational Background: Bachelor of Science in Mass Communication University of the Cordilleras – Baguio City, Philippines June 2008 to May 2010 Undergraduate Bachelor of Science in Information Technology University of the Cordilleras – Baguio City, Philippines June 2010 to 2011 (shifter) Undergraduate