Joelyn Galang

JOELYN GALANG CUSTOMER SERVICE REPRESENTATIVE CONTACT-- PROFILE Detailed-oriented professional with top skills in customer relations and problem solving. Talented in addressing different service and product related issues with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints. Bacolod City, Negros Occidental WORK EXPERIENCE Digital Marketing Assistant SKILLS Communication Skills Active Listening Problem Solving Skills October 2022-June 2023 Outsourced Doers Inc. Created a wide variety of digital marketing content, including blogs and social media content. Developed engaging content for Instagram, Pinterest, and Facebook, tailoring content based on platform audience and preferences. Monitored competitor campaigns closely in order to stay ahead of trends and activity. Adaptability Customer Service Representative Ubiquity Global Services EDUCATION B.S Tourism Central Philippine University- January 2019- December 2019 Improved customer satisfaction ratings by addressing issues promptly Achieved high satisfaction rating through proactive one-call resolutions of customer issues Assisted customers with product-related questions, feedback, and complaints. Data Entry Specialist/Researcher Supahands September 2018-November 2019 Gathered and organized information for research purposes Completed data entry task with accuracy and efficiency Entered numerical and other data into database with speed and accuracy Customer Service Representative/SME Transcom Wordlwide July 2009-Febraury 2014 Resolved concerns with products or services to help with retention and drive sales Boosted sales revenue by skillfully promoting diverse service options Trained new personnel regarding campaign operations, policies, and services Customer Service Representative/SME Teletech Holdings September 2008-July 2009 Used campaign troubleshooting guidelines to evaluate and find appropriate solutions Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns Recommended products to customers, thoroughly explaining details