Joelyn Galang

I've been in the call center industry for more than six years. I've worked with US telecommunications and cable companies. Part of my job is to troubleshoot and explain billing concerns to the subscriber. Discuss with them billing disputes and other concerns that they might have on their accounts or the product itself. I've had the chance of working with a Canadian company. What I do is take order/s from customers. Part of the job is to up sell to gain more revenue. It is also my responsibility to track their orders.
I'm very reliable when it comes to work. I always make sure that I hit my key performance index. I'm a purpose driven person. Because of my dedication to work I've been recognized and given commendations. I have excellent track records.
I've also done research and data entry tasks. I've been doing lead generation as well.
I'm very much willing to undergo training and learn new skills.