Joel Enriquez
Team Lead/Cluster Head (2 year 2 months)
Convergys Philippines Services Corporation
(- |-| Bacolod, Western Visayas
Experience
25 years of total experience
Sep 2008 – June 2017
(9 years 5 months)
Supervisor/Team Lead
Convergys Corporation
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Supervisor/Team Lead
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 49,000
•Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
•Conduct performance appraisals annually.
•Maintain current employee records on direct reports.
•Review statistics on a daily basis and provide constructive feedback.
•Provide Subject Matter Expertise.
•Ensure training needs of subordinates are met.
•Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
•Successfully complete all client related training.
•Resolve escalated customer issues.
•Hold team meetings on a regular basis with direct reports.
•Communicate all process and client changes to direct reports within specific timeliness.
•Promote the use of all center communication tools.
•Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Sep 2006 - Sep 2008
(2 years 1 month)
' Supervisor/Team Lead'
'Teletech corp'
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Supervisor/Team Lead
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 21,000
'•Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
•Conduct performance appraisals annually.
•Maintain current employee records on direct reports.
•Review statistics on a daily basis and provide constructive feedback.
•Provide Subject Matter Expertise.
•Ensure training needs of subordinates are met.
•Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
•Successfully complete all client related training.
•Resolve escalated customer issues.
•Hold team meetings on a regular basis with direct reports.
•Communicate all process and client changes to direct reports within specific timeliness.
•Promote the use of all center communication tools.
•Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Jan 2002 - Jan 2006
(4 years 1 month)
marketing manager/project manager
ACERealty1st Int'l
Industry
Construction / Building / Engineering
Specialization
Marketing/Business Development
Role
Management
Position Level
Assistant Manager / Manager
Monthly Salary
USD 700
Formulate and implement marketing strategies to enhance sales.
Market available real estate inventory the company had negotiated to sell.
Supervise construction projects the company had entered into with various clients
Oct 1999 - Aug 2001
(1 year 11 months)
PROJECT PAYROLL ACCOUNTANT
ENGINEERING EQUIPMENTS INC.
Industry
Construction / Building / Engineering
Specialization
Finance - General/Cost Accounting
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 15,000
PROJECT NAME : CONSTRUCTION OF ROBINSONS MALL - ILOILO
CLIENT : ROBINSONS CORPORATION
DURATION : 09/1999 - 09/2001
ROLE : PROJECT PAYROLL ACCOUNTANT - SECTION HEAD
TEAM SIZE : 5
SOFTWARE AND PLATFORM : MS EXCEL, MS WORD, FOXBASE
Mar 1992 - Mar 1998
(6 years 1 month)
AUDITOR/ADMINISTRATOR
ETERNAL PLANS INC.
Industry
Insurance
Specialization
Finance - Audit/Taxation
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 7,500
AUDIT OF ALL FINACIAL TRANSACTION OF THE COMPANY
AUDIT OF ALL BRANCHES WITH EMPHASIS ON FINANCIAL MATTERS AND INTERNAL CONTROL
UPDATE INTERNAL CONTROL OF THE COMPANY
Education
1989
saint louis university
Bachelor's/College Degree in Commerce | Philippines
Major
accountancy
CGPA
0.0 / 100.0
1900
Grade
Skills
Advanced
audit, Office Administration, project management, Cost Analysis, MS Excel, MS Word
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
English
10 10
Filipino
10 10
Jobstreet English Language Assessment (JELA)
Date Taken
18 Apr 2010
Score
37/40
Additional Info
Preferred Work Location
Western Visayas, Central Visayas, Central Luzon
Other Information
EMPLOYMENT BACK GROUND:
ETERNAL PLANS, INC AUDITOR 1992 - 1995
- Audit all financial transaction of the company
- Audit all branches with emphasis on financial
matters and internal control systems
- make recommendations on upgrading of internal control to be submitted to Chairman of the boards of company thru the SVP-Audit
ETERNAL PLANS, INC. BRANCH ADMIN 1995 - 1998
- Coordinate with regional sales manager all branch activities regarding sales and marketing
- Report directly to VP-Finance and EVP-GM all infractions and observation on internal control systems
- Prepare Financial and operational analysis of the branch (report sent directly to VP-Finance and EVP-GM0
- Conduct Spot audit of all transactions as deemed needed
- Conduct inspection of Eternal Plan Bldg to ensure building is properly maintained.
- Prepare and implement janitorial schedules to assure cleanliness and proper maintenance of bldg.
- Coordinate with various technicians for proper maintenance of Building facilities such as Air-Cons, computers, appliances etc.
- Coordinate with security agency for preparation and implementation of schedules regarding security of the building.
- Forecast and implement annual budget for security services, janitorial services, repairs of appliances and building upkeep.
- Recommend to Head Office, various undertaking in excess of P 10,000.00 such as major repairs, purchase of office equipment and renovation on building floor Plan.
Personal Strengths
------------------
I am a person who can work without supervision. I do not have any problem with working long hours every day. I understand that in this industry, it requires a lot of sacrifices and diligence. I can think on my feet so to speak.
About Me
Gender
Male
Age
48 years
Address
B6 L7 Woodside Drive, Woodside Subd., Brgy Alijis, 6100, Bacolod, Western Visayas, Philippines
Nationality
Philippines
