Joel Elseikali

JOel Elseikali Kennesaw, GA 30144 Phone: -- Employment eXPERIENCE Promoted 05/2022- 11/2022 Assistant General Manager and HR Manager, Compass Group (Atlanta, GA) Implement policy and procedures to ensure documentation and records are kept of all hourly associates Interview, hire, train, and coach employees and managers Participate in employee meetings and training programs Maintain food cost while ensuring quality standards Manage purchasing and inventory controls Knowledgeable on HACCP controls along with proper storage and use of food Recommendations of strategy changes to reach client’s vision and growth of repeat guests. 11/2021- 05/2022 Talent Acquisition Recruiter, Compass Group (Atlanta, GA) Hire, onboard, and orientate new associates Project management to facilitate best practices of recruitment Performs sourcing to fill open positions and anticipate future needs Plans and conducts recruitment and selection processes (interviews, screening calls, metrics etc.) Move candidates through the pipeline in a timely manner Organizes and attends career fairs or other recruiting events Manage online recruiting and hiring through HRIS system and posting on social media. Analyze current staff performance to anticipate staffing changes 4/2021- 11/2021 Assistant General Manager, Southern Gentleman (Atlanta, GA) Improve food costs by 11% and beverage costs by 10% by marketing and pricing menu items to attract clientele to the restaurant Create an entirely new training program including sequence of service which increased average check amounts and fostered better relationships with our clientele Secure new vendors for product delivery and to maintain par levels Create an environment of competitive wages and implemented a new incentive program to improve employee retention Create and maintain hiring plans, training manuals, policy documents, and standard operating procedures Lead front-of-house staff and support back-of-house staff to ensure a quality experience for all guests and respectful culture for employees Review guest feedback, analyze satisfaction surveys, and check in with guest during their visit to determine if changes are warranted to provide a better future experience Manage and maintain inventory and professional partnership with various vendors 3/2019-4/2021 Premium Club Manager, Delaware North (Atlanta, GA) Laid off 4/2020 – 2/2021 due to Covid-19 Promoted from Club Assistant Manager in Cleveland, OH to Premium Club Manager in Atlanta, GA Conducted full cycle recruiting, trained, and coached food and beverage associates for multiple clubs Managed multi-unit department employees’ information in the HRIS Served as company representative at various industry events Ensured company procedures and policies were followed to remain committed to high quality service standards Followed and enforced safety and sanitation procedures Controlled staffing levels in an effort to maximize net returns while maintaining superior guest service levels Partnered with back-of-house management and ballpark management to ensure event day operations were effectively and efficiently executed Confirmed compliance with federal, state, local, and company regulations regarding payroll, EEO, employment, OSHA, and alcohol guidelines 4/2020-2/2021 Senior Training Manager, Chick-fil-A (Tucker, GA) Developed team members and trainers through a detailed training program and through coaching Conducted assessment and evaluations of team members Maintained a positive working relationship with all employees, while providing them with direction and feedback Severed as subject matter expert to team members for ongoing hospitality and service support Created, developed, and implemented systems, policies, and standard operating procedures 6/2017-3/2019 Retail & Restaurant Manager, Jimmy Buffett’s Margaritaville (Cleveland, OH) Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies Develop and implement cost saving and profit enhancing measures to ensure cost effectiveness Develop and troubleshot event problems and executed fast problem solutions to satisfy guest’s needs Achieve maximum profitability and overall success by controlling costs and quality of service Act in place of Banquet Manager in lieu of not current manager coordination of details for events with clients, outside vendors, meeting planners and others involved in event planning EDUCATION Bachelor of Science in Forensic Psychology; Minor in Criminology, John Carroll University, Cleveland, OH