I have over 13 years of customer services experience in the hospitality industry. My career has consisted of seven years of management which includes operations, HR, P&L, and inventory management.
§ Implement policy and procedures to ensure documentation and records are kept of all hourly associates
§ Interview, hire, train, and coach employees and managers
§ Participate in employee meetings and training programs
§ Maintain food cost while ensuring quality standards
§ Manage purchasing and inventory controls
§ Knowledgeable on HACCP controls along with proper storage and use of food
§ Recommendations of strategy changes to reach client’s vision and growth of repeat guests.