Joel

NAME: Joel Ndung'u Waihura DATE OF BIRTH: 12/06/1993 GENDER: MALE MARITAL STATUS: Married NATIONALITY: KENYAN POSTAL ADDRESS: PO BOX 30353 Nairobi CELL PHONE: - CAREER OBJECTIVES To work in a dynamic and challenging organization and play a key role in providing professional and quality services as well as assisting in the growth of the organization in its areas of operations hence ensuring that I develop myself professionally in my career and be a qualified and conscientious personnel. I have been a leader at different points in my career development and outdoor life. Therefore, I believe I have a knack for leading people to achieve set goals and targets. WORK EXPERIENCE 30th December 2023 to Date: Edusson.com Working remotely as an Academic Tutor at Edusson.com Under this role I am mandated on the following duties 1. Academic Writing and Research Accomplish tasks such as assignments, essays, and research papers, along with case studies and dissertations, in accordance with the directives given by the client. Perform detailed investigation utilizing trustworthy scholarly resources. 2. Client Communication Interact with clients via the platform to elucidate requirements and pose essential inquiries. Reply quickly and in a professional manner to all feedback or requested revisions. 3. Time Management Fulfill tight timelines while maintaining excellence. Manage and prioritize several assignments at once. 4. Originality and Quality Assurance Maintain academic integrity by following specific citation styles such Chicago, MLA, APA Review and correcting writing for grammar, coherence, and clarity. 5. Adaptability Across Subjects Cover many different subjects: —Literature —Psychology —Business —Nursing 6. Use of the Edusson Platform Chatting with clients and selling service through great customer sales service Submit an offer on projects and bargain with clients. Keep an elevated score and solid customer appraisals. Submitting finished tasks via the platform and oversee requests through your dashboard. November 8th 2021 to 18th December 2023: JW Marriots Hotel Nairobi I worked as a Guest service/Switchboard Operator/Business Centre Officer I worked as a Guest Service Agent at JW Marriots Hotel Nairobi. I was mandated in the below duties Answer and direct all incoming calls to guest rooms, departments, or staff. Handle wake-up call requests and ensure they are delivered on time. Take and relay messages for guests and staff accurately. Respond to emergency calls and notify appropriate personnel. Assist guests with general inquiries over the phone. Maintain confidentiality and professionalism in all communications. Log important calls or messages in the system. May 10th 2019, to November 2021: InterContinental Hotel Nairobi Working as a Front Office Agent and personnel in all front office sections. The sections include the Front desk, Guest Relations, Guest Services, Concierge, Guest Experience, Business Centre and Club Floor Agent. I can work comfortably in all these sections and give my best as I am doing. October 31st 2018 to April 29th 2018: InterContinental Hotel Nairobi I trained in the Front Office departments in all the subsections of the hotel. The subsections include the Guest Services operations, which host the Telephone Centre and the Business Center. The other section consists of the Concierge operations, the Front Desk operations, the Guest Relations operations, the Club Floor operations, and the Guest experience operations. I also trained on the duty manager's role at the end of the internship Duties trained in included and were not limited to; Registration of guests- rooming guests with or without reservations per their preferences; this includes pre-registering guests, checking them in and out of the hotel and providing information about available rooms, rates, furnishing room keys and hotel information and payment process. Assisting guests with all their secretarial needs (typing, photocopying and printing, online registrations) at the Business Centre. Attend to guests' queries, requests and complaints and resolve them tithe guest satisfaction or communicate them to the relevant personnel and follow up to ensure that they are addressed, creating positive overall experiences. Perform Book Keeping Duties – This includes but is not limited to balancing Cash accounts and ensuring that all checkout payments balance at the end of the shift. Proper shift handover procedures at the Front Desk. Ensuring that the front desk is well kept and all machines, including the Property management systems, are working as they should. Explain the different facilities of the hotel and the room itself. Offering further assistance like wake-up calls, bags down and transportation requirements. Ensuring that the information provided by the guest is correctly updated in the PMS and safely kept to ensure their confidentiality per the personal information privacy policy. Upselling the hotel facilities and most rooms to the guest depending on Their preferences are hence ensuring that the department's revenue targets are achieved. Handling cashiering duties, including foreign exchange, with utmost care and accuracy. Preparation of guest departure letters and bills for the guests departing on The next business day. Assist guests with equipment such as power adaptors, patch cables, power convertors, laptop chargers(etc.) Handling reservation requests when a said section is closed. General duties-answering calls promptly and courteously, Docketing the registration cards, using the PMS reports such as room discrepancies, arrivals, departures, and traces reports. Performing other tasks assigned by superiors. May 12th 2017 – August 11th 2017: Ministry of tourism- Utalii House I trained in the department of tourism development division, where I had roles in assisting in carrying out research about tourism destinations and promoting their sustainability. ACADEMIC QUALIFICATIONS September 2014 to October 2018: Chuka University (Pursued Bachelor's in Ecotourism And Hospitality Management and Graduated with a Second class Upper Division-:Umoja Secondary School (Attained the Kenya Certificate of Secondary Education and attained a GRADE B-:Ndururumo High School-:Ninty One Municipality Primary Schools. (Attained the Kenya Certificate of Primary Education and attained 389 Marks out of 500) SKILLS Ability to communicate in fluent English, Kiswahili, and partial French Outstanding interpersonal skills and maintaining physical and proper mental attitude. Working knowledge of hotel property management system Opera. Working knowledge of hotel QEMS. Team player with excellent customer service skills. Great Computer and Typing Skills Ability to work Remotely and Independently. Data Entry Skills Social Media Marketing Skills. Content Writing. OTHER ACTIVITIES Volunteered and participated in the Global blue economy conference held in Kenya. Attained a certificate of commendation. Elected and served as Chuka University Tourism Student Association chairman. Elected and served as a class representative Chuka university ecotourism class of 2014 for 4years. Appointed as the Mathematics club treasurer at Ndururumo High School. Spearheaded raising funds for TUMAINI CHILDRENS' HOME in Tharaka Nithi County as the Tourism club chairman. Donate food, clothing and money to the children to boost their well-being. Organizedandcarriedouttreeplantingintheuniversityanditssurroundingpeoplewhile engaging in the community and educating them on the importance of trees in an environment. INTERESTS Fostering high guest satisfaction Planting trees and taking care of nature. Leading others towards achieving a common goal. Travelling Offering services to the needy Doing research REFERENCES: 1. Mr Kinyanjui D.N Chuka University Students' Association (CUTSA) Patron P.O Box- Chuka Cell Phone No-. Mr Simon Mwangi, Front Office Manager The Marriots Hotel. Westlands, NAIROBI. -