Joecel Rollon | Skilled in customer service, sales...

Customer Service Skills

Communication Skills – clear, professional email, chat, and phone communication.
Problem-Solving – handling client inquiries, complaints, and issues effectively.
Empathy & Patience – building trust and maintaining client satisfaction.
Multitasking – managing multiple chats, calls, or tasks simultaneously.
CRM Software Proficiency – using tools like Great Plains software or Salesforce.
Time Management – meeting deadlines while addressing client needs.
Conflict Resolution – calming dissatisfied customers and offering solutions.

Sales Coordinator Skills

Lead Management – organizing, tracking, and following up with leads.
Sales Reporting – preparing monthly sales forecasts.
Order Processing – handling purchase orders, invoices, and confirmations.
Pipeline Management – monitoring the sales funnel and updating CRM.
Coordination Skills – supporting sales teams with schedules, presentations, and proposals.
Detail Orientation – ensuring accuracy in contracts, pricing, and client data.

Human Resource Skills

Recruitment Support – posting job ads, screening CVs, scheduling interviews.
Onboarding Assistance – preparing documents, training materials, and checklists.
Employee Relations – maintaining communication with staff and handling inquiries.
HR Administration – managing attendance, leave requests, employee records and payroll.
Policy & Compliance Knowledge – supporting HR with contracts and policies.
Confidentiality & Discretion – handling sensitive employee data responsibly.
Training & Development Support – coordinating learning sessions and evaluations.

General Virtual Assistant Skills