Joe Carter

EXPERIENCE SUNWORKS LANDSCAPE PARTNERS; DIRECTOR OF TRAINING & DEVELOPMENT 01/2023 - PRESENT • • JOE CARTER • DIRECTOR OF TRAINING AND DEVELOPMENT • • OBJECTIVE Experienced team developer, trainer, c-suite leader, and multiunit manager seeking a challenging role in a tech-forward company, where over two decades of experience can be used. At previous companies, developed 250+ training modules that increased employee productivity by 30% and reduced onboarding time by 25%. SKILLS & ABILITIES Team Building; Performance Management; Leadership; Strategic Planning ASURION; SENIOR MANAGER, RETAIL / REMOTE TECH FLEET 07/2021 – 01/2023 • • • • • • • • • • • • 9624 ATHENS DRIVE ARGYLE, TX 76226 • T - • W Linked In Profile UpWork Profile 2 Business Consultant (overseeing 25-30 stores each) and 14 Regional Rep direct reports (managing 3-10 stores each) Assist and oversee all franchise units in Texas, New Mexico, Louisiana, Arkansas, Kentucky, Indiana, Ohio, and Michigan; 87 units total at the end of Q4 2018 Assist in creating & implementing Personal Development Plans (PDP) for all Direct Reports as well as business plans tailor-made for each unit and franchisee Assist in developing and implementing new company practices and standards, including new partnerships with Samsung, Google, Asurion, Fortegra, etc. Visit units regularly to build relationships and share information Conduct quarterly operations audits to improve brand standards and excellence RHP PROPERTIES; REGIONAL MANAGER, TEXAS REGION 10/2015 – 11/2017 VITALS - Overall Leadership of 66 retail store locations throughout six states plus a fleet of 76 vans performing on-site repairs across the United States. Provide leadership, direction, support, and career development to Retail and Remote Technician in a manner consistent with Asurion's Core Values and business objectives Update and continuously develop knowledge of product processes and customer trends to spreadhead changes that improve the customer experience, employee satisfaction, and enterprise performance UBREAKIFIX; CHIEF OPERATING OFFICER, TX / NM / LA / AR / KY / IN / OH / MI 11/2017 – 07/2021 • E In collaboration with Operational Leaders and Operating Company Presidents, support design, development, implementation, and management of targeted training programs and other general projects related to the growth of our team members Work with key stakeholders to define and implement a cohesive approach to learning and talent systems, programs, and initiatives that leverage technology and learning systems that are effective and compatible with SunWorks culture Responsible for developing and managing all course content, processes, and resources for all leadership and hourly positions Develop the infrastructure for all learning and development programs by creating standardized methods and processes for delivery, evaluation, measurement, and reporting Manage the day-to-day operation of our Learning Management System • Oversee 15 properties, totaling 4,968 units and over $26 Million in Annual Revenue Coach, counsel, and discipline employees and monitor and appraise job results by directing staff job results Determine property maintenance requirements, review contractor bids, and negotiate maintenance contracts Develop and manage common area maintenance budget and operate within budget constraints Determine reimbursable charges and suggest budget revisions by overseeing variance reports Oversee the portfolio’s operational and financial performance to ensure the achievement of established objectives Monitor, support, and suggest marketing improvements and review and suggest rent schedules. CEFCO CONVENIENCE STORES; DISTRICT MANAGER (C-STORE), TEXAS 9/2013 – 10/2015 • • Oversee 15 stores, totaling over $22 Million in Annual Revenue Provide progressive training to store managers to include defining problems, establishing facts through research, and managing store employees (hiring, training, coaching, hours scheduling, performance reviews, disciplinary actions, and terminations) 2 JOE CARTER DIRECTOR OF TRAINING AND DEVELOPMENT • • P&L of store operations to control unit expenditures through the monitoring of cash and deposits plus inventory management to ensure controllable expenses are below budgeted levels, management of C.S.S Scores to achieve scores that meet or exceed established guidelines, plus ensuring all policies regarding alcohol and tobacco sales are followed to avoid applicable fines. Ensure the correct company standards are in place through consistent best practices and employee development. FAMILY DOLLAR; AREA OPERATIONS MANAGER, WEST TX REGION 8/2009 – 9/2013 • • • • Oversee a total of 40 stores, totaling over $84 Million in Annual Revenue Provide progressive training to store managers to include defining problems, establishing facts through research, and managing store employees (hiring, training, coaching, hours scheduling, performance reviews, disciplinary actions, and terminations) P&L of store operations to control unit expenditures through the monitoring of cash and deposits plus inventory management to ensure controllable expenses are below budgeted levels, management of C.S.S Scores to achieve scores that meet or exceed established guidelines plus ensuring all policies regarding alcohol and tobacco sales are followed to avoid applicable fines. Ensure the correct company standards are in place through consistent best practices and employee development. CHECK ‘N GO; DISTRICT DIRECTOR OF OPERATIONS, ND/SD/NE/KS REGIONS 3/2006 – 8/2009 • • • • Oversee a total of 24 stores, totaling over $42 Million in Annual Revenue Management of Mystery Shop scores to achieve scores that meet or exceed established guidelines Provide progressive training to store managers to include defining problems, establishing facts through research, and managing store employees (hiring, training, coaching, hours scheduling, performance reviews, disciplinary actions, and terminations) P&L of store operations to control unit expenditures through the monitoring of cash and deposits plus inventory management to ensure controllable expenses are below budgeted levels, management of C.S.S MOVIE GALLERY; DISTRICT MANAGER, TULSA, OK 1/2004 – 3/2006 • • • • Oversee a total of 14 stores, totaling over $21 Million in Annual Revenue Provide progressive training to store managers to include defining problems, establishing facts through research, and managing store employees (hiring, training, coaching, hours scheduling, performance reviews, disciplinary actions, and terminations) Ensure that the correct company standards are in place through consistent best practices and employee development P&L of store operations to control unit expenditures through the monitoring of cash and deposits plus inventory management to ensure controllable expenses are below budgeted levels, management of C.S.S 3 JOE CARTER DIRECTOR OF TRAINING AND DEVELOPMENT EDUCATION BACHELOR OF SCIENCE, BUSINESS MANAGEMENT, ALMEDA UNIVERSITY 2002 - 2003 BACHELOR OF SCIENCE, BUSINESS MANAGEMENT, MIDWESTERN STATE UNIVERSITY 2000 - 2002 PROFESSIONAL ACHIEVEMENTS DIGITAL ACCELERATOR ADVISORY COUNCIL Southern Methodist University (SMU) • Our project-based, interdisciplinary curriculum is designed to train and develop professionals with the technical, analytical, and communications skills needed to leverage existing technologies to accelerate projects forward within organizations. COUNCIL MEMBER Gerson Lehrman Group (GLG) • Consulting third-party individuals, owners, and organizations to solve issues, create value, maximize growth, and improve business performance.