Jocina Cruz

Jociña Marie C. Cruz Back-Office Specialist- Educational History Bachelor of Science in Hotel and Restaurant Management 2012 - 2016 ONLINE COURSES WITH CERTIFICATES GRAPHIC DESIGN USING CANVA SOCIAL MEDIA MANAGEMENT COPYWRITING FB ADS AUTOPILOT - Skills Summary Determined Persevering Communication Skills Email Support Chat Support Inbound Calls Outbound Calls Technical Support Customer Service Retention Sales Lead Generation Hotel Reservation Order Fulfillment Data Entry Time Entries Management Work Experience Duext Data Entry and Lead Generations Specialist July 2023 - March 2024 Freelance Remote Work Involves receiving data and transferring to Excel Sheets Checking the employees schedule and entering it into the system Gathering leads via Google and LinkedIn and making outbound calls SOFTWARE GSUITES Web browsers Microsoft Office Canva Zendesk Calendly Slack Skype Zoom Viber WhatsApp Telegram Grammarly Chatgpt Dripdesk Chat Support Specialist August 2022- April 2023 Responding promptly to the customers' queries and making sure that all their concerns are addressed. Concentrix Technical Support Representative October 2021 - December 2021 Taking in calls from customers asking for help in troubleshooting their system. International Hotel Group Hotel Reservations Specialist August 2021 - September 2021 Receiving calls from customers helping them book their stay, extending their stay, or cancelling their reservations. APOS Back-Office Specialist May 2018 - January 2021 Lead Generations, sorting the leads provided by the client Email, Text, Chat Specialist, handling customer inquiries, cross-selling, retention OAMPI Outbound Calls May 2017 - February 2018 Receiving the customers orders and making outbound calls to restaurants to place the customers orders. Teleperformance February 2017 - March 2017 Hotel Reservations Receiving calls from customers helping them book their stay, taking notes of their complaints, escalating when necessary. Telus Email Specialist August 2016 - January 2017 Responding to customers queries why they were charged a different amount. Taking notes of the drivers service