Jocina Cruz

I have 5 years of experience working in the BPO industry I have supported different accounts via Email, Chat, Inbound calls, Outbound calls. Most of it is for Customer Service but I also have a background in Technical Support, Retention, Sales, Lead Generation, Hotel Reservations, Order Fulfillment,

As a Virtual Assistant I was given the following tasks ; Data Entry, Time Entries Management, Lead Generations and making Outbound Calls.

I am knowledgeable in Canva. I've been using Canva to improve my editing skills.

I am detail-oriented and patient. My WPM is 65.

I can work 40 hours per week and my CEF level is C2.