Jocelyn Cruz

SKILLS • Good in the English language • Efficient in Google Workspace (Spreadsheet, Docs, Email, etc) and Microsoft Organization and time management skills Research skills Customer Service/Customer Retention/Customer Relations Management High and keen attention to details Ordering and inventory management • • • • • as JOCELYN U. CRUZ WORK EXPERIENCE JOLLIBEE FOODS CORPORATION PROFILE I was molded with work ethics and core values. I am always ready to take responsibility, to work with tasks I already experienced and willing to be oriented with new things. I bring in an optimistic and headstrong personality to work and have a “can do” attitude whenever given multiple or tough tasks. I have a total of 8 working years and spent my longest years with one of the biggest fast-food restaurants in Asia as an Assistant Restaurant Manager specialized in product quality and inventory management. I believe I am the best fit for the position with the knowledge and experiences I have. CONTACT PHONE:- LINKEDIN: https://www.linkedin.com/in/jocelyn-cruz471a4a210/ EMAIL- Assistant Restaurant Manager September 2015 – October 2020 CUSTOMER SERVICE: • Handles customer satisfaction surveys and resolve complaints in a timely manner ADMINISTRATIVE TASKS: • Monitor business expenses (etc., water and electricity billings) • Monitor duty hours of employees for exact compensation • Manage government mandatory requirements (updated and submitted on time) • Monitor business PNL(Profit and Loss) template (running sales minus expenses ,like amount of deliveries we received, rental, employees salary) • Coordinate with suppliers and subcontractors • Stocks Ordering and inventory LIGHT BOOKEEPING • Check accuracy of receipts • Manage and safe keep delivery invoices from suppliers • Monitor point of sales (POS) transactions tallied vs money on hand • Monitor and manage funds, expenses and other accounts payable • Daily banking activities THE RESULTS COMPANIES Listener Care Representative -SKYPE: live:.cid.89f406df55c0963 November 2013 – Aug 2015 QUALFON PHILIPPINES INC. Customer Service Representative May 2013 – October 2013 EDUCATION UNIVERSITY OF CEBU BACHELOR IN ELEMENTARY EDUCATION(SPECIAL EDUCATION- TOOLS USED: • • • • • • Asana CRM (Customer Relations Management) SAP (for stocks ordering and P.O creation) AMWS (Advance Manager Work Station) MS Applications Google Workspace CHARACTER REFERENCES: • Lovin Into Area Manager / Jollibee Foods Corporation/- • Cherrybelle Gomez Restaurant Manager /Jollibee Foods Corporation/-- 0750 • Rosana Vidal Assistant Restaurant Manager / Jollibee Foods Corporation/- • Guada Mae Quisido Senior Quality Assurance Associate / E&L Food/-