Jocelyn Cruz

I am a strong-willed independent woman and praised by my previous colleague for having the initiative, fast learner, goal-oriented, hardworking, and have the perseverance to complete given tasks efficiently. 

SKILLS:

1.Good in the English language

2.Time management

3. Organization skills

4. Research skills

5. Customer Service/Customer Retention/Customer Relations Management

6.)Ordering and inventory management

CUSTOMER SERVICE:

>3 years working in BPO

>Marketing manager in my previous employer(Jollibee Foods Corporation) for 1 year handling customer satisfaction surveys and resolve complaints in a timely manner

ADMINISTRATIVE TASKS: 

> Monitor business expenses (etc., water and electricity billings)

> Monitor duty hours of employees for exact compensation 

> Manage government mandatory requirements (updated and submitted on time)

> Monitor business PNL(Profit and Loss) template (running sales minus expenses, like the number of deliveries we received, rental, employees salary)

> Coordinate with suppliers and subcontractors

>Stocks Ordering and inventory 

LIGHT BOOKKEEPING

>Check accuracy of receipts

>Manage and safe keep delivery invoices from suppliers 

>Monitor point of sales (POS) transactions tallied vs money on onhand

> Monitor and manage funds, expenses, and other accounts payable

> Daily banking activities

TOOLS Used in the previous employer:

>CRM (Customer Relations Management)

>SAP ( for stocks ordering, P.O creation)

>AMWS (Advance Manager Work Station)

>VMware = (track and trace employee duty hours for payroll)

> MS Applications

>Google Drive

TOOLS RECENTLY USED AND PRACTICED:

>Slack

>Trello

>Asana

RESUME:https://drive.google.com/file/d/1j8DzwvJty11lmUUJILMad72CY6sgGtR1/view

INTRO VIDEO CLIP:https://vocaroo.com/1ihgrQkBuhio