Jocel Coloma

Jocel Coloma C U S TO M E R R E P R E S E N TAT I V E Profile Dedicated and skilled Health Care Customer Service Representative with 2 years of experience in delivering exceptional customer service. Graduated with honors and consistently recognized for exceeding performance metrics and maintaining high levels of customer satisfaction. Possess a strong foundation in communication, teamwork, and Microsoft Office. Proven ability to adapt quickly and resolve issues efficiently. Committed to upholding the highest standards of service delivery and eager to leverage my skills in a challenging customer service role to enhance customer satisfaction and loyalty. My future goals include further professional development and making significant contributions within customer service management. Details Surigao City Philippines-- Skills Microsoft Excel Customer Service Employment History Communication Skills Health Care Customer Service Representative, Teleperformance Ability to Work Under Pressure AUGUST 2020 — APRIL 2022 During my time at Teleperformance as a Health Care Customer Service Representative, I provided dedicated support to clients within the healthcare sector. I addressed inquiries related to healthcare services, insurance coverage, and medical billing, ensuring that each customer received accurate and timely assistance. Additionally, I consistently exceeded performance metrics, such as customer satisfaction, response time, and issue resolution, earning recognition as a Top Performer. • Consistently exceeded performance metrics, such as customer satisfaction, response time, and issue resolution • Received recognition for delivering exceptional customer service and maintaining high levels of customer satisfaction • Demonstrated leadership in resolving complex issues and maintaining positive customer relationships Education Bachelor of Science In Development Management , UNIVERSITY OF SOUTHERN MINDANAO AUGUST 2020 — SEPTEMBER 2022 Consistent Dean's Lister Senior High, SOUTHERN BAPTIST COLLEGE JUNE 2018 — JUNE 2019 Graduated with Honors High School, LIKA NATIONAL HIGH SCHOOL JUNE 2016 — APRIL 2017 Graduated with High Honors Elementary , Mat-i Elementary School JUNE 2013 — APRIL 2014 Graduated as Salutatorian Computer Skills Social Media Microsoft Office