Jocel Coloma

I am a dedicated Virtual Concierge in an Ophthalmology clinic, committed to delivering smooth, patient-centered support every day. I specialize in managing appointment schedules, processing prescription requests, updating patient records, and handling key clinical administrative tasks. With a calm and efficient approach, I also triage calls to ensure patients receive the right guidance and care at the right time.

Organized, proactive, and service-driven, I take pride in creating a seamless experience for both patients and the clinical team. My goal is to provide clarity, comfort, and convenience—one interaction at a time.