Jocel Coloma

Professional, dedicated, and goal-oriented, I am a Healthcare Customer Service Representative with two years of hands-on experience in the healthcare insurance sector. My background includes supporting customers with a wide range of insurance inquiries, claims processing, and policy clarifications, allowing me to develop a comprehensive understanding of the complexities of healthcare policies and coverage. Having worked with clients in a high-pressure environment, I am skilled at addressing customer concerns with empathy, patience, and precision, all while upholding company standards for service excellence.

My technical expertise extends to proficiency in essential software tools that enhance workflow and customer interaction. With a solid familiarity in Salesforce and HubSpot, I have the ability to manage client relationships and optimize data management to drive both efficiency and customer satisfaction. Additionally, my experience with the Microsoft Suite, particularly Excel, enables me to handle data effectively, create insightful reports, and track performance metrics, all crucial for supporting continuous improvement in customer service.

Beyond technical capabilities, my soft skills play a significant role in my success. I am recognized as a fast learner, able to adapt quickly to new tools, processes, and evolving customer expectations. My resourcefulness and flexibility enable me to navigate and resolve complex issues independently, while my attention to detail ensures that I consistently meet accuracy and compliance standards. I also prioritize time management and organization, allowing me to handle multiple tasks simultaneously while maintaining a high level of service.

Overall, my strong blend of technical skills, hands-on experience, and commitment to providing top-tier customer service makes me well-suited for roles that demand excellence in both customer interaction and operational efficiency.