Joas Gabaud

Joas Gabaud IT Support Specialist / Tech team lead - move & desktop support Chambersburg, PA-#readytowork Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience General Labor Elwood - Carlisle, PA June 2020 to Present General labor duties within a warehouse environment Team Leader XPO Logistics - Carlisle, PA December 2018 to September 2019 IT Technician Beeby Clark + Meyler - Stamford, CT September 2017 to December 2018 Provide tech support to end-users and resolve all IT issues. Maintain all systems and ensure equipments work smoothly with minimal to no down times. Support printers, windows desktops and MACs, as well handling all account backups. Resolve day to day phone and equipment issues with appropriate vendors. Handle all hardware and software related issues and necessary escalation process. IT Technician/Help Desk Total Deployment Solutions - New York, NY December 2014 to September 2017 Assist in relocation of Company Wide Technology and support for BlackRock, LinkedIn, KCG, Alliance Bernstein, BNY, Mellon, RBC (Royal Bank of Canada) Moore Capital. Pre-move physical audit and planning. De-installation of all computer equipment including peripherals and cables striped out from desks. Trade floor end-user support. installation of PC setups that involve adding additional components of parts for user specification such as hard drives, video cards, RAM and docking stations in addition to networking support. Assist as team lead on midsize projects supervising a number of 4-8 co-worker at any given time with On Site Project Manager. Setup of bloomberg equipment (keyboards, terminals, etc ) in addition to Amulet Hotkey Client management interfaces setups and removals on stock trade floors. Reimaging desktops, laptops or thin clients systems that has been corrupted by bad data by reinstalling original or new updated OS. Re-imaging of desktops, laptops or thin clients systems that has been corrupted. Disposal of old pcs, laptops and server components. Enterprise Architect CBS Corporation - New York, NY November 2013 to December 2013 Assisted in database infrastructure design research. Provided new designs for final proposal Help with Excel spreadsheets and PowerPoint presentations. Completed research on server virtualization Assisted in storage backup and resources monitoring design Education Certification in Cloud computing NPOWER - New York, NY January 2021 to Present certificate in IT fundamentals NPower - New York, NY June 2013 to November 2013 Diploma in High school diploma Valley Stream South High School - Valley Stream, NY September 2010 to June 2013 Associate Skills • Inventory Management (5 years) • MICROSOFT OFFICE (5 years) • MICROSOFT WINDOWS (5 years) • Mac OS X (5 years) • MS OFFICE (5 years) • Trade floor relocation (5 years) • Customer Support • Help Desk • Desktop Support • Customer Service • Service Desk • Helpdesk Support • Tech Support • It Specialist • Computer Repair • Computer Hardware • Network Support • Active Directory • Operating Systems • Virtualization • IT Support • LAN • DHCP • TCP/IP Certifications and Licenses IT fundamentals November 2013 to Present Additional Information EXPERTISE Microsoft Office / Microsoft Windows XP/7/8.1/10 / Fluent in French / Computer Hardware / Trade floor IT support & relocation / IT asset removal / inventory management / break & fix / Mac support