Curriculum vitae
João Luís Pereira Pina
PERSONAL INFORMATION
Vergiliustraat 9, 3076XG Rotterdam, Netherlands-| Phone -
Sex Male | Date of birth 31 Aug 1982 | Nationality Portuguese
WORK EXPERIENCE
Sept 2019 – May 2020
IT Specialist
Dolby International AB – Amsterdam (Netherlands)
Support Windows, Mac OS and networking (2nd and 3rd line)
Diagnose and prioritize all Incidents and Service Requests inside of SLA.
Work and develop several IT projects.
Manage IT hardware and software stock (Procurement)
Support conference rooms
Business or sector Administrative and support service activities
Jun 2016 – Aug 2019
Customer and Technical Support Representative
Teleperformance Suriname and Benelux - Adobe Maastricht, Maastricht
(Netherlands)
Deal with payment issues and technical issues directly with individual customers,
companies or resellers.
Work with Brazilian and Portuguese market.
Customer and technical service by phone, chat, email and remote assist.
Business or sector Administrative and support service activities
Apr 2015 – May 2016
Customer service representative
E-Quale
Capelle-en-Ijsel, Rotterdam (Netherlands)
Deal with calls from clients and workers.
Plan and execute all logistic with workers and clients.
Some administration work.
Business or sector Administrative and support service activities
Apr 2008 – Feb 2014 IT Specialist
Portuguese Navy
Base Naval de Lisboa, Almada, Lisbon (Portugal)
First IT Specialist team of Portuguese Navy.
Installing new software and hardware components.
Regularly evaluating Navy IT systems to ensure they meet the necessary demands.
Assisting with network administration tasks.
Ensuring data storage is safe and secure.
Resolving all issues in IT systems and software.
Educating users about network security and best practices for computer usage.
Supporting the day-to-day operations of Navy computer network.
Business or sector Public administration and defence; compulsory social security
Jun 2000 – Apr 2008
Communications Specialist
Portuguese Navy
Base Naval de Lisboa, Almada, Lisbon (Portugal)
Operate and supervise communication's equipment (data and voice) of Portuguese
Navy and NATO.
Apply and maintain security measures to classified information.
Provide NATO credentials to authorized personal.
Create and publish instructions to Naval Publications Service.
Business or sector Public administration and defence; compulsory social security
EDUCATION AND TRAINING
Google IT Support Professional Certificate
-
Coursera, Online platform
Bachelor Degree in Communication, Journalism and World Culture
-
Azores University, Ponta Delgada (Portugal)
Minor of Business Communication
Personal Skills
Mother Language
• Portuguese
Other Languages
• English – Advanced
• Spanish – Fair
Other skills
Technical Skills
•
•
•
•
•
•
•
•
•
•
•
Basic computer architecture
Operating systems (Windows, Linux)
Remote connection and virtual machines
Computer networking
Software management
Troubleshooting
Customer service
Routing concepts
VPNs and proxies
Permissioning
Package and software management
•
•
•
•
•
•
•
•
•
•
•
Process management
Resource monitoring
Systems administration
Configuration
Centralized management
Implementing/managing directory services
Data management and recovery
IT security
Cryptology/encryption
Hashing
Network security
•
•
•
Work Ethic
Attention to Detail
Time Management
Soft skills
•
•
•
Active listening
Teamwork person
Adaptable
Additional Education
▪
▪
▪
▪
▪
IT Security: Defense against the digital dark arts
Operating Systems and You: Becoming a Power User
System Administration and IT Infrastructure Services
The Bits and Bytes of Computer Networking
Technical Support Fundamentals
Driver Licence
▪
▪
▪
AM
B
B1
University studies
(Bachelor)
