PERSONAL PROFILE
Name:
Address:
Contact:
João Lisboa
Estoril, Lisbon, Portugal.
(m) - (e)-
With over 18 years of professional experience, I have worked across five companies, gaining extensive
expertise in consulting while also developing a strong industry perspective. My core competencies include
organizational transformation, corporate strategy, sourcing and procurement, and customer care, with
experience spanning multiple industries, including telecommunications, energy, transportation, oil & gas,
retail, and media. As an Associate Partner at Deloitte, I led a significant team of consultants, developed key
service offerings such as Sourcing & Procurement and Operate to Growth, and managed the delivery of highly
complex projects for both Portuguese and international clients. Over the past two years, I have been
supporting and developing a Wealth Management Company in Dubai, alongside other investments, acting as
a personal advisor to the principal shareholder of a family office. Additionally, having lived in six cities across
four countries and three continents, and having traveled to approximately sixty countries, I have developed a
global perspective that has been instrumental in both my personal and professional growth
EXPERIENCE
Jun 2023 – Present
Títulos Lusitanos & Harbour Wealth Management (Lisbon & Dubai)
Advisory
Títulos Lusitanos: A private office focused on managing wealth through diversified investment strategies,
including real estate, private equity, and alternative assets in Portugal. A family office operation.
Harbour Wealth Management: A rapidly growing boutique wealth management firm based in Dubai,
specializing in financial planning, asset management, and strategic advisory for high-net-worth individuals,
owned by the family office.
Responsibilities working as an advisory:
Strategic Advisory: Provided direct support to the principal shareholder in financial planning, investment
strategies, and corporate governance.
Investment Diversification: Identified and evaluated new business opportunities to enhance and diversify
the family office's asset allocation.
Governance & Compliance: Ensured proper governance frameworks and regulatory compliance for
sustainable long-term wealth management.
Stakeholder Management: Acted as the key liaison between shareholders, investment partners, and
financial institutions to align strategic objectives.
Preparation of client communication documentation for presentation at Board meetings;
Financial Oversight: Monitored financial performance, ensuring alignment with the strategic objectives.
Key achievements during this time:
4X Growth in Assets & Operations: Harbour WM experienced a fourfold increase in size, strengthening its
position in the wealth management sector.
Expansion of Strategic Partnerships: Established new alliances with key financial institutions, investment
firms, and service providers to support operations and future growth.
Operational Excellence: Strengthened governance, management controls, and internal processes, ensuring
efficiency and regulatory compliance.
May 2018 – Jun 2023
Deloitte Consulting (Lisbon, Portugal)
Associate Partner -) Senior Manager -)
Deloitte is a global leader in professional services, offering audit, consulting, financial advisory, risk
management, and tax services in over 150 countries. The firm is known for its innovation and expertise in
helping organizations solve complex problems and achieve sustainable growth.
Deloitte Portugal is a relevant part and case-study of the global network, with around 5,000 consultants.
Responsibilities working as an Associate Partner:
Project Delivery & Execution: Led the delivery of complex, high-impact projects in various sectors, including
retail, energy, tourism, infrastructure, and transportation, ensuring timely and successful execution with a
focus on measurable outcomes.
Client Relationship Management: Built and maintained strong, trust-based relationships with C-suite
executives and senior leaders at client organization.
Strategic Advisory & Consulting: Provided strategic advice to clients on organizational transformation,
business process optimization, ensuring sustainable growth and operational efficiency.
Business Development: Played an instrumental role in identifying new business opportunities, developing
proposals, and expanding Deloitte’s footprint in existing and new sectors.
Cross-Functional Leadership: Worked closely with other senior leaders across Deloitte’s various service
lines (e.g., IT, Tax) to deliver integrated solutions that addressed clients’ multifaceted challenges.
Key achievements during this time:
Leadership of Sourcing & Procurement Offer: Led the Sourcing & Procurement (S&P) service offering,
driving the development and delivery of strategic sourcing, procurement transformation, and cost
optimization initiatives for clients across multiple industries.
Development of "Operate to Growth": Spearheaded the creation and implementation of the Operate to
Growth initiative, designed to help new businesses and startups scale effectively and meet growth
objectives by providing operational strategies and implementation support.
Clear Career Path: Recognized for my contributions and provided with a clear career path, reflecting my
continued growth and value to the firm
Some relevant clients & projects:
Bizay
o Company Overview: Bizay is a leading e-commerce platform specializing in
customized products for businesses, operating across multiple markets with a
strong focus on product innovation, digital optimization, and international
expansion. The goal was to became the next unicorn.
Key Project – Growth & Market Expansion: Led the development of new products
and market entries, managing sourcing, pricing strategies, and digital content
preparation (images, descriptions, and technical details) to enhance Bizay’s online
platform and drive scalability.
Delta Cafés
o Company Overview: Delta Cafés is a leading Portuguese coffee brand with a strong
international presence, known for its high-quality coffee production, distribution,
and innovative solutions in the coffee industry.
o Key Project – P2P Process Transformation: Led the optimization of the Procure-toPay (P2P) process, improving supplier management, procurement workflows, and
payment efficiency to enhance operational performance and cost control.
Leroy Merlin
o Company Overview: Leroy Merlin is a global leader in home improvement and DIY
retail, offering a wide range of products across construction, decoration, and
gardening, with a strong presence in multiple international markets.
o Key Project – Sourcing Process Optimization: Led the optimization of the sourcing
process for multiple product categories, enhancing supplier selection, cost
efficiency, and procurement strategies to improve product availability and
competitiveness.
o
o
Jun 2016 – May 2018
MOP (Lisbon, Portugal)
Director of Business Development
Company involved in the outdoor advertising industry, part of the Explorer Investments (Private Equity). MOP
specializes in the management and operation of outdoor advertising spaces, such as billboards, digital displays,
and other forms of out-of-home media. MOP is the leader in transport advertising and billboards.
Responsibilities working as a Director of Business Development:
New Business Development: Spearheaded the identification and acquisition of new business opportunities,
driving the company’s expansion in the OOH advertising market.
Contract Renewals & Negotiations: Managed major contract renewals, ensuring long-term agreements
with key clients, and led negotiations that strengthened MOP’s competitive position in the market.
Private Equity Collaboration: Acted as the primary point of contact with Explorer Investments, maintaining
a strong relationship and ensuring alignment between MOP’s strategic goals and the investor’s
expectations.
Company Strategy & Execution: Supported the CEO in defining and executing the company’s strategic
vision, contributing to growth initiatives, business operations, and overall performance.
Key achievements during this time:
Secured Portugal's Largest OOH Contract: Played a critical role in winning Portugal's largest Out of Home
(OOH) advertising contract, significantly enhancing MOP's market position in the industry.
Business Development Excellence: Identified and capitalized on new business opportunities, contributing
to the company’s expansion and long-term success - Digitalization
Operational Efficiency: Streamlined contract renewal processes and implemented improved management
practices, ensuring smooth operations and profitability.
Dec 2014 – Jun 2016
Group Contax | Contact Center Company of South America (São Paulo, Brazil)
Senior Manager
Group Contax was a leading contact center and business process outsourcing (BPO) company based in
South America. The company specializes in providing a wide range of customer service solutions, including
call center operations. With a workforce of around 120,000 employees at that time.
With operations in Brazil, Argentina, Peru and Colombia the group was one of the largest players in the
industry and operates on a global scale.
Responsibilities working as a Senior Manager:
Project Management & Oversight: Led and supported key corporate projects, providing strategic direction
and ensuring alignment with the Group’s overall objectives.
Executive Committee Support: Worked closely with the Executive Committee, offering insights and
guidance on critical projects that impacted the group’s strategic priorities.
Process Transformation: Led initiatives to streamline and optimize the Group’s processes, improving
operational efficiency and cost-effectiveness.
Key achievements during this time:
Consolidation of South American Operations: consolidation of the operations in South America,
streamlining processes and improving operational efficiency across the region.
Recruitment Factory Creation: Led the creation of a recruitment factory capable of hiring over 5,000
operators per month, ensuring workforce scalability and efficiency.
Lean Organizational Transformation: Led the reduction of redundancies within the management team,
creating a more lean organization focused on operational efficiency and greater agility.
Apr 2007 – Dec 2014
Deloitte Consulting (Lisbon, Portugal; São Paulo, Brazil and Luanda, Angola)
From Junior to Manager
Deloitte is a global leader in professional services, offering audit, consulting, financial advisory, risk
management, and tax services in over 150 countries. The firm is known for its innovation and expertise in
helping organizations solve complex problems and achieve sustainable growth.
Responsibilities working as a Junior to Manager:
Project Delivery & Execution: Supported and later led the execution of high-impact consulting projects,
delivering projects across multiple industries, including telecommunications, energy and retail.
Client Engagement & Advisory: Built strong relationships with key clients, understanding their needs, and
providing data-driven insights to enhance their business operations.
Team Leadership & Development: Progressively took on leadership responsibilities, managing teams from
an early stage, ensuring project execution and professional growth of junior consultants.
Business Process Optimization: Conducted analyses and developed strategies to optimize corporate
structures, S&P, and operational processes, contributing to improved efficiency and cost savings for clients.
Internal Firm Contributions: Played an active role in Deloitte’s training programs, recruitment processes,
and commercial activities, helping to attract and develop top talent.
Key achievements during this time:
Fast-Track Career Progression: Consistently promoted on time or ahead of schedule, reflecting strong
performance, leadership, and impact within the organization.
Established Presence in a Large Team: Earned recognition and solidified my position within a highly
competitive and extensive consulting team.
Exposure to Major Clients & Projects: Gained deep insights into leading companies by working on highly
strategic and complex projects across multiple industries.
Early Leadership Experience: Started managing teams at a very early stage in my career, leading diverse
teams in varied business environments and cultures.
International Work Experience: Had the opportunity to work outside Portugal, gaining valuable global
exposure in Angola and Brazil.
Some relevant clients & projects:
Sonangol, Angola
o Company Overview: Sonangol is Angola’s state-owned oil and gas company, one of
Africa's largest integrated energy groups, specializing in exploration, production,
refining, and distribution, with a significant focus on both upstream and
downstream sectors.
o Key Projects: Developed a downstream, midstream, and upstream strategy for
Sonangol’s oil and gas business. Participate in the implementation of a
management control system, enhancing the company’s ability to track, measure,
and manage performance. Operational optimization project for the LPG gas
business, improving efficiency, cost control, and resource allocation to enhance
profitability and operational performance.
EDP Renováveis Portugal & Spain
o Company Overview: EDP Renováveis is a leading global renewable energy
company, focused on the development, production, and operation of renewable
energy sources, primarily in wind and solar energy.
o Key Project – Impact of Renewable Energy on the Portuguese Economy: Participate
in a project to define the economic impact of renewable energy in Portugal,
analyzing the contributions to job creation, energy independence, among others.
Hotel Tivoli
o Company Overview: Hotel Tivoli is a luxury hotel chain known for its high-end
hospitality services, operating several properties in Portugal and abroad, offering
a premium experience for both leisure and business guests.
o Key Project – Centralized Purchasing & Strategic Sourcing: Designed and
implemented a new centralized purchasing system, and led the first phase of
strategic sourcing for key hotel categories, improving supplier management, cost
efficiency, and procurement processes across all hotel operations.
EDUCATION
2004 -
ISCTE – Business School, Portugal
Economics
University of Ljubljana, Slovenia
Management
UFSC – Universidade Federal de Santa Catarina, Brazil
Management
ADDITIONAL SKILLS & ATTRIBUTES
Sourcing & Procurement Expertise: Active participation in relevant training on Sourcing &
Procurement (S&P) and leadership development programs.
Leadership & Team Management: Proven ability to lead diverse teams, fostering
collaboration and driving a high-performance culture.
Strategic Thinking: Strong ability to develop and execute strategies aligned with
organizational goals, focusing on long-term growth and sustainability.
Problem-Solving: Adept at identifying challenges and implementing effective solutions to
drive operational efficiency and business success.
Client Relationship Management: Skilled in building and maintaining strong relationships
with clients, stakeholders, and partners to ensure mutual success.
Cross-Cultural Experience: Experience working across multiple countries and continents,
offering a global perspective and adaptability to diverse environments.
Financial Acumen: Strong understanding of financial management, investment strategies,
and performance analysis to support business decision-making.
Effective Communicator: Excellent communication and interpersonal skills, with the ability
to present complex ideas clearly and persuasively to senior stakeholders.
Adaptability & Resilience: Proven ability to thrive in dynamic, fast-paced environments and
manage competing priorities effectively.
Project Management: Skilled in managing projects from inception to completion, ensuring
timelines, quality, and budgets are met.
INTERESTS AND ACHIEVEMENTS
Ex-Salesian: Former Salesian of Don Bosco student with Honor Roll recognition for academic excellence.
Basketball: Player and captain for more than 10 years, achieving selection to regional and national teams.
Sports Enthusiast: Strong interest in various sports, promoting teamwork, discipline, and personal
development – football, padel, basketball, squash, among others
History: Enthusiast of history, with a particular interest in cultural and historical developments worldwide.
Travel: Avid traveler with visits to over 60 countries, gaining diverse global perspectives and enriching
cultural experiences.
