Joao F Colombari

JOAO F. COLOMBARI JR MCP ID:- R ALBUQUERQUE LINS 496 – RIB PRETO – SP CEP- Whatsapp- email:- Objective: Seeking a challenging position in the field of information technology. Functional summary     Troubleshooting; Analyzing Information; Judgment; Client Relationships;     Equipment Maintenance; Reporting Skills; Supply Management; Technical Understanding;    Problem Solving; Dependability; Thoroughness; Technical Skills Hardware Knowledge of most modern and legacy server and desktop hardware components. CPUs, RAM, SSDs, NVMe, SAS, SAN, RAID arrays, WiFi, mobile devices. Etc. OperatingSystems Dos, WinPE, Windows, Freebsd, CentOS, Debian, Android, MacOS, iOS, etc. Applications iPXE and PXE booting, SERVA, FOG Server, SSH, RDP, VNC, Zendesk, osTicket, IIS, basic scripting in batch files, .vbs, powershell, zabbix, most common user applications (Office editors, messaging, productivity etc), basic knowledge of software development practices and basic web technology; coding, and database maintenance experience (MSSQL, MySQL). Networking Knowledge of most layer 2 and layer 3 networking in routers and switches, routing experience with UBNT Unifi, Mikrotik, Pfsense, OpenVPN, suricata IDS, PFblocker and NXfilter. Virtualization VMware ESX (basic) Xen Server (intermediate/advanced), Proxmox , XCP-NG (intermediate/advanced), Hyper-V (intermediate/advanced) (WServer-) and MS Azure. Other Ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment with the respective applications (Zoom, MS Teams, Google Meet, Skype, etc). Relevant professional experiences Currently working as indepent service contractor for businesses in the city of Ribeirao Preto, São Paulo State - Brazil since the year of 2014. 02/2004 – 09/2004 BANCTEC – Los Angeles – CA On Site Technical support for the SHELL Los Angeles Refinery Provide technical support on a Windows 2000 based network environment with 400 workstations, 600+ users and 20+ servers, working with the Computer Sciences Corporation (CSC) to run and maintain the network; Use call tracking application to prioritize, escalate to other support groups, update information and document steps taken to resolve the problem; Install, maintain and troubleshoot general and business-related applications; Remotely connect using DameWare and NetMeeting remote access tools; Configure Local Users rights and policies, troubleshoot and solve user profile issues, network access issues (data access. Print queues, email, etc.); Share files and devices over the Network; Install, maintain and repair Workstations for the network environment, network Inkjet / Laser Printers and Scanners; Help the network administrator with LAN/WAN connectivity issues verifying cabling and using commands such as ping and nslookup; Install and configure internal / external print server cards such as HP JetDirect, Netgear, LinkSys, etc.; Perform daily backups for 6 servers. 08/2003 – 02/2004 – BANCTEC – Los Angeles – CA Installation and Warranty Service Provider for DELL, HP, SONY and COMPAQ. Install and repair home computer systems in the West LA area, including Laptop PCs, Desktop PCs, printers, DSL modems, wireless routers, etc; ISP installation and configuration; Provide internet and e-mail orientation; Keep track of time, parts, mileage and troubleshooting information on every call using a phone based call tracking system; Provide customer training for new installed systems and devices; Responsible for the Customer‘s satisfaction when repairing or installing a new purchased Home computer system. 09/2001 – 02/2003 Sport Chalet – Torrance – CA Sales Associates, repair technician Sell bicycles and sporting goods; Customer Service; Store transfers and customer returns/exchanges; Contact product warranty services; Organize and display the merchandise; Build and repair bicycles. Degrees and Certificates Microsoft Associate Azure Administrator – (currently studying) Microsoft Certified Azure Administrator Associate Microsoft MCP - 2020 Microsoft Certified Professional Azure Fundamentals Microsoft MTA - 2017 Microsoft Technology Associate Networking Fundamentals Microsoft MCSA - 2010 Microsoft Certified Systems Administrator Computing Technology Industry Association – CompTIA® A +® Computer Technician Certified Languages English, Portuguese and Spanish. References Available upon request.