Joannna Delobrino

Joanna Ferrer-Delobrino Contact No. : - E-mail :-Other Links :https://web.facebook.com/joan.t.ferrer.5 : https://www.linkedin.com/in/joanna-delobrino-a48a8127b/ Address : Bagong Silang, North Caloocan Dedicated, self-oriented individual with years of experience in Sales Operations and Administrative Role; with customer service, communication and organizational skills; knowledgeable in Microsoft Office and Automated Inventory Systems/Programs (SIMS, DATS, and NAV). Seeking to leverage my knowledge into a role as a Virtual Assistant in your company. COMPETENCIES:  Able to work under pressure  Quick learner  Skilful at client retention  Operative in Microsoft Office including Excel, Powerpoint and Word  Knowledgeable in Google software such as Google docs, Google forms, Google sheet, Msteams and more.  Excellent written and verbal communication skills  Can navigate automated sales and inventory system and programs such as SIMS, NAV and DATS PROFESSIONAL EXPERIENCES: April 2019-July 2020 Pointone Solutions Sales Associate  Generates and process new sales leads.  Acknowledges customers by responding to e-mails, texts and phone calls.  Influences customers to buy services and merchandise by giving product information and price quotations.  Tracking sales orders and deliveries.  Conduct face to face or online demo of the product or system. Oct. 2017-April 2019 Ohcotech Corporation Sales Telemarketer Sales Telemarketing Role  Generates and process new sales leads.  Developing new and reactivating old customers  Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; and answering questions.  Influences customers to buy services and merchandise by giving product information and price quotations. Administrative Role  Make sure that the salespersons are on track with their deliveries and sales orders.  Provides necessary data or reports to sales team (Consolidated product Forecast, Summary of Monthly Sales Projection, Monthly Lost and Deferred Sales Report, Monthly Sales booking Report, Price Comparison Report)  Does necessary administrative work including filling reports and presenting sales team with necessary documents (Sales Quotation, Sales Order Monitoring, Out of Stock Items Monitoring, and Delivery Monitoring).  Supporting the sales force with general operations to help reach the team’s objectives. Sept. 2015-August 2017 Ramesh Trading Corporation Sales Operations Assistant Administrative and Sales Roles  Prepare and schedule samples for delivery and pick-up.  Monitor and send stock availability report to the clients.  Prepare different type of invoices.  Prepare and send price increase memo to the customers.  Conduct and organize monthly Sales Associates’ meeting.  Handle and assist the Top Management’s new and special clients.  E-commerce officer and representative.  Creation and maintenance of database and on-line dashboards. Secretarial Role  Assist the VP of Sales Operations in planning, directing and coordinating with other departments to ensure quality deliverables and to achieve clients’ satisfaction.  Prepares agenda, documents, reports and assist during clients visit.  Recorded, transcribed and distributed minutes if meeting.  Type and send various documents such as correspondence, drafts, memos, and emails and other reports. May 2014-February 2015 Army Navy Burger and Burrito Customer Service Staff  Handle cash transactions with customers using cash register.  Issue receipts, refunds, change or GC to the walk-in customers.  Make sales referrals, cross-sell products and introductive new ones.  Resolve customer complaints, guide them and provide relevant information.  Keep records of transactions. July 2013-March 2014 Ionics EMS, Inc. Receptionist  Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.  Direct visitors by maintaining employee and department directories; giving instructions.  Maintain security by following procedures; monitoring logbook; issuing visitor badge.  Contributed to team effort by accomplishing related result as needed. July 2010-May 2012 Spencer Foods Corporation – Earle’s Delicatessen Customer Service Staff  Welcome customers as they come to store.  Take orders and process bills.  Provide answer to customer queries regarding menu and services offered by the store.  Clean the workplace.  Assist the kitchen staff in making orders. EDUCATION: Polytechnic University of the Philippines – Open University System Bachelor of Science in Business Administration major in Marketing Management October 2023 - Present Character reference available upon request. I hereby certify that the above information are true and correct to the best of my knowledge and belief Joanna-Ferrer Delobrino Applicant