Joannna Delobrino

I am a dedicated, self-oriented professional with a strong background in sales operations, administrative support, and customer service. With over a decade of combined experience in various roles—from front-facing customer service to back-end administrative coordination—I have developed a comprehensive skill set that allows me to thrive in dynamic, fast-paced environments.

Throughout my career, I have worked with several organizations across diverse industries, including retail, food service, and corporate sales. These experiences have equipped me with a deep understanding of client needs, team dynamics, and efficient workflow management. My professional journey has allowed me to sharpen my abilities in communication, organization, and problem-solving. Whether it's handling customer concerns, managing inventory systems, or preparing detailed sales reports, I take pride in ensuring accuracy, timeliness, and client satisfaction.

One of my key strengths lies in navigating and managing automated inventory and sales systems such as SIMS, NAV, and DATS. I am also highly proficient in Microsoft Office tools—Word, Excel, and PowerPoint—as well as Google software like Google Sheets, Docs, and Forms. I have a solid foundation in creating and maintaining databases, generating reports, and supporting the day-to-day operations of a sales team through thoughtful and efficient administrative work.

In addition, my experience as a Sales Associate, Telemarketer, and Sales Operations Assistant has given me the ability to build and retain customer relationships, influence purchasing decisions, and support the broader goals of a sales team. I have also assisted in planning meetings, managing documentation, and providing executive support—skills that are essential in both physical and virtual workspaces.

What sets me apart is my adaptability, attention to detail, and eagerness to learn. I can work well under pressure, adapt to new systems quickly, and communicate clearly with clients and colleagues. I value professionalism, accountability, and collaboration, and I continuously strive to improve in every role I take on.

Currently, I am pursuing a Bachelor of Science in Business Administration major in Marketing Management at the Polytechnic University of the Philippines – Open University System. This academic pursuit complements my hands-on experience and further strengthens my capabilities in the marketing and business field.

I am now seeking to transition into a Virtual Assistant role where I can bring value to a company by applying my skills, experiences, and passion for supporting others to succeed.