Joanne Quizon

JOANNE QUIZON CHAT & EMAIL CUSTOMER SERVICE PROFESSIONAL EXPERIENCE PROFILE Teleperformance Philippines A dedicated and results-driven professional with extensive experience in customer service, administrative support, and team supervision. Proven ability to lead and coach agents effectively, ensuring high performance and continuous development in a remote environment using collaborative tools for task management. Skilled in managing day-to-day admin tasks efficiently and maintaining a safe and compliant platform for client technologies. Known for strong organizational skills, attention to detail, and a proactive approach to problemsolving in fast-paced environments. Operations Supervior | March 2021-Present Managed data labeling tasks with precision, ensuring accurate tagging of content based on project guidelines and client specifications. Coordinated with customer experts to align on tagging standards, resolve ambiguities, and maintain consistency across datasets. Conducted real-time problem resolution research and prepared summaries to assist leadership with operational decisions resulted to being one of the top teams in Operations with 99% overall score across KPIs. Created and edited Excel spreadsheets, customer reports, and internal documentation. Regularly handled ad hoc responsibilities include proofreading, administrative support, and internal communications to assist management. EDUCATION University of Assumption TeleTech Philippines Bachelor of Arts in Business Administration Major in Financial Management and Accounting- Customer Expert to Operations Supervisor | January 2017 – February 2021 Performed real-time monitoring and silent call audits to ensure process compliance and quality — transferable to reviewing product data and listings for accuracy. Reviewed and updated account details and order information with a focus on accuracy and clarity, which aligns with revising incorrect data across product listings. Maintained logs and working files to monitor status of accounts and daily performance — applicable to tracking item availability across marketplaces. Consistently updated and managed databases with high attention to detail — ensuring completeness and data integrity in CRM platforms. Organized internal records and compiled data for training and productivity monitoring. - San Juan, Sta.Rita, Pampanga, Philippines- SKILLS Excellent customer service and client care Administrative support and scheduling Coaching and mentoring team members Skilled at managing multiple priorities independently Familiarity with virtual tools and CRMs Detail-oriented reporting and documentation Tech-savvy with a focus on platform safety Strong problem-solving mindset