Joanne Quizon

With over 9 years of extensive experience in customer service, administrative support, and financial documentation, I bring a well-rounded skill set that is highly adaptable to remote virtual assistant and chat support roles. I have honed my ability to deliver excellent service, manage complex administrative tasks, and support leadership in making informed operational decisions — all while upholding the highest standards of accuracy, confidentiality, and professionalism.

My most recent role as an Operations Supervisor has provided me with a solid foundation in process compliance, quality assurance, and database management. I’ve performed real-time monitoring, silent call audits, and detailed CRM updates to ensure accurate documentation and a seamless customer experience. These responsibilities align perfectly with tasks such as reviewing product data, tracking availability, and maintaining organized listings — all crucial for e-commerce or virtual assistant roles.

In addition to frontline customer support, I’ve taken on back-end administrative responsibilities, including managing Excel spreadsheets for productivity monitoring and reporting. I am also comfortable handling ad hoc tasks such as proofreading internal documents, formatting customer-facing content, and preparing summaries for leadership review. My attention to detail and time management are strengths that have consistently supported team efficiency and decision-making.

Prior to this, I served as a Loans Bookkeeper at First Isabela Cooperative Bank, where I was entrusted with maintaining loan ledgers, preparing rediscounting reports, and ensuring data integrity across financial documents. This role required meticulous attention to detail, strict compliance with audit guidelines, and a deep understanding of client needs — all of which continue to serve me in customer-centric roles today.

Throughout my career, I’ve developed a strong command of various platforms including CRM systems and Microsoft Office tools, especially Excel. I have basic experience in formatting and visual editing and am eager to grow my skill set further, including learning tools like Photoshop or inventory platforms, should the role require it.

I take pride in being reliable, resourceful, and proactive — able to anticipate needs and solve problems independently. Whether it's supporting customers, managing administrative workloads, or assisting team leads, I approach every task with professionalism, integrity, and a commitment to excellence.