JOANNE B. LUNA
WORK EXPERIENCE
Customer Support
Contactually | October 2018- March 2020
Answering product inquiries using Zendesk
Troubleshooting and reporting bugs
Processing billing inquiries such as plan changes,
cancelation, refund, and credit requests
Telemarketer
Expertel Solutions Inc | March 2017 - September 2018
PERSONAL
PROFILE
Delivering prepared sales talks, reading from scripts
that describe products or services in order to persuade
potential customers to purchase a product or service
I am a highly motivated individual
Scheduling appointments for sales representatives to
with more than 3 years of call center
meet with prospective customers or for customers to
experience and previously worked in
attend sales presentations
a home-based setup for US based
Prioritizing live transfers and meet expected quota on a
clients. I acquired my skills through
weekly basis
experience and I always put my best
foot forward to achieve excellence in
Team Leader
everything that I do. I can assist you
America Online and Macy's Omnichannel
April 2014 -March 2017
in
prospecting,
nurturing
calls,
qualifying
and
leads via email, phone
and
other
forms
of
communication.
GET IN
TOUCH
Provides a daily direction and communication to team
members to ensure quality customer experience
Provides
continues
evaluation
of
processes
and
procedure
Ensures appropriate training or updates had been
rolled out to team members so they can perform well
Mobile Phone: -
with their job
Email Address:
Creates a positive vibe and engagement to motivate
-
team members to perform at their highest level
Home Address: 105 Recto St., Brgy.
Addresses disciplinary/performance issue timely and
Quipot, Tiaong, Quezon
according to company’s policy
WORK EXPERIENCE
EDUCATION HISTORY
Customer Service Representative
Quezon City Polytechnic University
United Health Group | April 2013 - April 2014
Computer Secretarial | 2009 - 2010
Explaining patient’s benefits and eligibility
Assisting health care providers in submitting claims
through portal
Analyzing claim denial codes and providing essential
requirements for claim approval
Backdating claim authorization
Sending documents using electronic fax / mail
ADDITIONAL TRAINING
AMA Computer Learning Center
Finishing Course for Call Center Agents
November 2012
Providing lists of participating providers within a local
area
Providing general information about the advantages of
being a participating provider and how they can join
CLIENT FEEDBACK
INTERNET SPEED
