Joanne B. Luna

I am a highly motivated individual with more than 5 years of call center experience for customer service, retail, and sales industry. I started as a customer service representative and worked my way up to be a Quality Analyst. I had been auditing calls for more than a year and then moved to Operations as a Team Lead. I acquired my skills through experience and had been trained at a large call center company. I have a passion for helping people and I always put my best foot forward to achieve excellence in everything that I do. I can do inbound/outbound calls to solicit sales for your products or even reach out with your clients through phone, email or chat to assist them with their inquiries. I can also monitor calls for you to check for areas of improvement and create action plans to maintain an excellent customer service experience. I can be your awesome partner to achieve whatever your goal is.