Joanne obina Arnaiz
#7 Purok 4 Delos Reyes Street Outlook Drive Baguio City ·--To develop and enhance my knowledge and skills that will help the company to give outstanding service to customers. To provide quality results in the task given in an accurate and timely manner.
Experience
2020 to current
Virtual assistant
VA Claims insider
I am responsible in managing emails such as sending emails to clients and answering their inquiries. I am responsible in handling text messages and calls. I do outbound calls and answering calls from clients.
2018 to 2020
data researcher,
homebased
Researches on contact information of certain individual that plays a certain role in a company and input their email addresses, phone number, website, etc. on spreadsheet.
July 2015 – august 2017
senior service specialist,
JPMorgan chase & co.
Receives escalated calls from customers who are inquiring about their mortgages and to make sure they will have a better experience once the call ended.
Answer inquiries on modifying the terms of their mortgages and also provides options on how to help them in their situation.
Take or schedule payments for their monthly amortization and also give an extensive explanation on their monthly bill.
july 2012 – june 2015
answering service representative,
ww-outsourcing international services inc.
Receives inbound calls for businesses that are closed or otherwise unable to accept calls.
Take accurate messages for the business that I answer for (i.e. doctor’s offices, law offices, apartment complexes etc.)
Provides basic information such as when the company's office will re-open, cancelling and rescheduling appointments, direct callers to other resources, such as a website or alternate contact number, follow-up calls and others.
Education
november 2012
bachelor of arts in english
Saint Louis university
Skills
Hardworking, independent and can work with minimum supervision.
Computer Literate – Word, Excel, Power Point, Publisher.
In Good written and oral communication and interpersonal skills
Successful in working with in a team environment as well as independently.
The ability to work under pressure and multi-task.
The ability to follow instructions and deliver quality results.
