Joanne

Joanne Fisher Customer service representative / Clinical process Associate I firmly believe that ongoing self-improvement is essential for success, irrespective of one's current role or position. Work experience Clinical Process and Systems Specialist IQVIA South Africa / From June 2022 to June 2024 In charge of providing operational support for eCOA (electronic Clinical Outcome Assessment), addressing both technical and business process needs for both external and internal stakeholders of the IQVIA eCOA platform. Additionally, directly responsible for overseeing end-to-end support for Patient-Centered Technology (PCT) Solutions, encompassing live chats, outbound calls, and email correspondence. Customer Service Representative United Call Centers Hungary / From February 2020 to February 2022 Work from home as a freelancer. My responsibilities involve managing inbound and outbound calls related to various clinical research studies. I pre-screen prospective patients interested in specific studies to assess their eligibility and subsequently schedule appointments on behalf of the clinic. Additionally, I conduct follow-up calls with candidates, sending reminders and facilitating rescheduling as needed.     -     - 52 years old South African Deo Gratia, Protea Heights, Brackenfell Cape Town Remote Single Remote work only Languages Afrikaans English Computer skills Microsoft Office, Word, Excel, Powerpoint, Outlook, Teams, Sculpture. Admin Clerk / Promotions Coordinator (3 month contract) Leegra Marketing Cape Town, South Africa / From March 2015 to June 2015 In my role, I handled the recruitment process for promotional staff by placing advertisements and conducting interviews. I coordinated with existing staff to organize upcoming promotions, ensuring they received necessary training and had appropriate attire and props. Additionally, I managed payroll to ensure accurate compensation for hours worked by the staff. Skills Administrator / Data Capture / PA East Coast Business Solutions Durban, South Africa / From January 2008 to December 2013 In my role, I performed general office tasks such as answering calls, data entry, and organizing receipts. Additionally, I arranged meetings and typed memos as required. Assets Executive Assistant Kanu Wines Stellenbosch, South Africa / From March 2006 to January 2007 In my role, I was responsible for managing the Director's correspondence, including emails and diary scheduling. I efficiently handled incoming calls and addressed inquiries, while also taking charge of event planning and organization. Writing reports and newsletters was also part of my duties. Additionally, I provided assistance in the wine tasting department when required. Managing complex travel arrangements and attending events/meetings as the Director's representative were also within my purview. Furthermore, I oversaw filing and office systems, and procured stationery and office equipment as needed. Cellphone Sales Representative Nashua Cellphones Paarl, South Africa / From February 2005 to February 2006 In my capacity, I managed both new and existing cellphone contracts, while also providing assistance to customers regarding inquiries about phone bills, damaged cellphones, and related products. Sales Coordinator Nashua Printers Cape Town, South Africa / From January 2004 to January 2005 In my role, I coordinated events, managed invitations, and supported the Marketing Department and Product Managers with various marketing activities as needed. Additionally, I communicated campaign and pricing details to the sales team, prepared quotations, and generated analytical reports and tender contract reports as required. New Car Salesperson Renault Car Dealership Somerset West, South Africa / From February 2002 to July 2003 In my position as a new car salesperson, my responsibilities included consistently achieving monthly sales targets and building relationships with new customers. Customer Service Clerk Joshua Doore Paarl, South Africa / From January 1993 to December 1996 My duties were to maintain contact with new and existing customers, making sure they were happy with their purchases and handling complaints. Problem Solving, Communication, Adaptability, Empathy, Customer Service Frienly, Helpful, Patient Dependability, Teamwork and Strong Work Ethic I am dependable, possess robust work ethics, am driven to excel, and consistently fulfill assigned tasks. Work experience Front-line Receptionist Atlantis Hotel Sea Point, Cape Town, South Africa / From January 1992 to December 1992 In my role, I fulfilled front-of-house responsibilities, which involved welcoming guests, attending to their needs, and ensuring an exceptional customer service experience. Education N4 Secretarial course Paarl Technical College Paarl, South Africa / From January 1991 to December 1991 Secondary Labori High School Paarl, South Africa / From January 1980 to December 1990