- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Castillejos, Zambales, Philippines
- Experience:
- 10 years
TUAZON, JOANNA MARIE
Customer Support | Order Manager |
Castillejos, Zambales, Phils.
PROFILE INFO
Results-oriented Customer Service Advisor with 10+ years of experience in optimizing customer experiences
and driving revenue. Proven ability to resolve complex issues, streamline processes, and enhance customer
retention.
EXPERIENCE
2020 - 2025
Yaya Creations Inc.
Customer Support
Managed end-to-end order processing, including tracking, billing,
and inventory.
Provided comprehensive customer support via email and chat,
including order changes and after-sale assistance.
Maintained expert-level product knowledge to deliver accurate
customer information.
Contributed to process improvement initiatives within the
support team.
-
Conduent Business Services Inc.
Customer Support
Resolved customer inquiries and complaints via email and chat,
providing tailored solutions for a US-based tech company.
Onboarded new hires and served as a Subject Matter Expert.
TOOLS
Airtable
Comm100
Courier Websites
Deposco
eBay
Google Workspace
NetSuite
Shopify
Slack
SKILLS
Customer Service
Exceptional Communication
Conflict Resolution
Sales Revenue Boosting
Order Fulfillment
-
Sykes Asia Inc.
Virtual Circuit Provisioner
Designed virtual circuits for Virtual Private Line installations for
US businesses.
Coordinated with telecommunications providers on network
installation projects for a US-based Telecommunications
company.
LANGUAGES
English
Filipino
