Joanna Marie Tuazon

I’m a seasoned Customer Support and Order Management professional with over a decade of experience helping e-commerce and tech companies deliver seamless customer experiences. From troubleshooting complex issues to optimizing back-end processes like inventory and order tracking, I thrive in fast-paced, detail-heavy environments. I’ve worn many hats—support advisor, order manager, SME. I’m always ready to roll up my sleeves, learn something new, and jump in where needed. Whether it’s improving team workflows or making a customer’s day, I believe great service is all about empathy, clarity, and follow-through.