Joanna Marie M. Barabad

Joanna Marie Barabad ROCKSTAR CUSTOMER SERVICE WORK EXPERIENCE ALL ABOUT ME I am an experienced and highly driven customer service seeking a position in the field of eCommerce customer service and customer relations. CORE SKILLS Strong Communication Skills Customer Service Customer Needs Analysis Problem Solving Conflict Resolution Giving & Receiving Feedback Social Media Management PERSONAL SKILLS • Adaptable • Reliable and professional • Organized • Time management • Team player • Fast Learner • Motivated CUSTOMER SERVICE STAFF UPWORK, 2018 to Present • Provides stellar customer experience by answering queries through tickets, emails and FB messenger with efficiency. • Handles fulfillments and follow-up on orders OPERATIONS SUPPORT STAFF Blueshyft | 2018 - 2019 • Handles inbound calls to newsagencies for any back office processes • Follows through with parcels and equipments through outbound calls and updates spreadsheet real time EDUCATION BACKGROUND University of Southern Philippines Foundation Bachelor of Secondary Education, Major in English Western Leyte College Bachelor of Secondary Education