Joanna Marie
Barabad
ROCKSTAR CUSTOMER SERVICE
WORK EXPERIENCE
ALL ABOUT ME
I am an experienced and highly driven
customer service seeking a position in the
field of eCommerce customer service and
customer relations.
CORE SKILLS
Strong Communication Skills
Customer Service
Customer Needs Analysis
Problem Solving
Conflict Resolution
Giving & Receiving Feedback
Social Media Management
PERSONAL SKILLS
• Adaptable
• Reliable and professional
• Organized
• Time management
• Team player
• Fast Learner
• Motivated
CUSTOMER SERVICE STAFF
UPWORK, 2018 to Present
• Provides stellar customer experience by answering queries
through tickets, emails and FB messenger with efficiency.
• Handles fulfillments and follow-up on orders
OPERATIONS SUPPORT STAFF
Blueshyft | 2018 - 2019
• Handles inbound calls to newsagencies for any back office
processes
• Follows through with parcels and equipments through outbound
calls and updates spreadsheet real time
EDUCATION BACKGROUND
University of Southern Philippines Foundation
Bachelor of Secondary Education, Major in English
Western Leyte College
Bachelor of Secondary Education
