Joanna Marie M. Barabad

I am a proactive and self-starter virtual assistant who started a customer service staff to Team and now, learning the ropes to be a competent digital marketing specialist.

• Bachelor of Secondary Education, Major in English

• 9 years of experience in Customer Service

• 3 years of experience in Customer Service Management / Team Leader

• 2 years of experience in Virtual Assistance

• Has experience with sponsorship, project management, and social media management

• A true advocate of stellar customer experience

My experience as a Team Lead has opened my eyes and widened my perspective regarding the three important C's in the business, the company, and the customer. I deeply understood the domino effect of one's failure to the organization which made me better myself even more. This has also made me realize how important it is to nurture our customers. ALWAYS focus on the customer as the growth of the business will follow.

My name is Joanna and I started my freelancing career last year, March 2019 and I have been mostly exposed to the customer service field. I have a very wide experience in customer handling via chats, emails, and phones. I have good knowledge of Data Entry, Internet Research, and other general administrative skills.

I love Customer Service and interacting with people but I am also good with the following:

1. Social Media Marketing and Management

Facebook Marketing, Instagram Marketing, LinkedIn Marketing, Twitter Marketing, Pinterest Marketing, Branding, Content Marketing.

2. Office Management

Team Leading, One to One coaching, Quality Assurance

3. Project Management

Communication, Coordination, Documentation, Monitoring

4. Basic Graphic Design

Canva, Adobe Spark

I'd be more than happy to serve you. If you have any questions, please let me know!

All the best,

Joanna