Joanna Mae Santos

JOANNA MAE SANTOS CUSTOMER SERVICE REPRESENTATIVE VA PROFILE Experienced Customer Service and Healthcare Representative with excellent communication skills, strong problem-solving abilities, and a proven track record of providing exceptional support. Skilled in managing client relationships, addressing inquiries efficiently, and ensuring high levels of customer satisfaction. HOME ADDRESS Bacoor City, Cavite, Philippines WORK EXPERIENCE Local Garage Door Repair Inc. FEB. 2024 - SEPT. 2025 Customer Service Support SKILLS Organization and Time Management Excellent communication (verbal and written) Empathy and patience Problem-solving and critical thinking Strong follow-up skills Product and service Answer inbound calls promptly and professionally. Schedule and confirm service appointments. Provide clear information on services, procedures, and pricing. Handle customer inquiries, complaints, and concerns with care. Follow up with customers regarding appointments and service satisfaction. Communicate customer requests and special instructions to technicians. Provide directions or information about the garage location and services. Home Health Care Placements, Inc. jUL. 2021 - DEC. 2023 Customer Care Representative knowledge Attention to Detail Customer Support Multitasking Call handling and phone etiquette Handle a high volume of inbound and outbound calls in a professional manner. Respond to customer inquiries, resolve issues, and provide accurate information about services. Follow up and monitor email and leads who have shown interest but have not yet converted. Hae Yong Inc. TOOLS USED Gmail SAP Microsoft Office Outlook Microsoft Teams Calendly Google Calendar Ads Power Google Sheet Leads Freshdesk Zoom JAN. 2020 - MAY 2020 Administrative Assistant Answering inbound and outbound calls from client. Ensuring and collecting orders from client and supplier. Issuing Purchase Order of client Perform other duties as may be assigned by the Manager. EDUCATION Cavite State University - Bacoor City Campus Bachelor of Science in Business Management Major in Marketing Management 2015 - 2019