JOANNA MAE SANTOS
VIRTUAL ADMINISTRATIVE ASSISTANT
E-COMMERCE MARKETING ASSOCIATE
PROFILE
CONTACT
Bacoor City, Cavite,
Philippines 4102
SKILLS
Administrative Support
Customer Email Support
Data Entry & Organization
Email Management
Order & Fulfillment
Processing
E-commerce Product
Management
Time Management &
Reliability
Attention to Detail
TOOLS USED
Shopify
Gmail / Microsoft Office
Google Calendar
Google Sheet
Google Workspace
Google Drive
Google Meet
Zoom / Teams / Slack
Zoho Mail / Re:amaze
Canva / Photoshop
I’m an experienced Administrative Virtual Assistant and Order Processing
Specialist with nearly four years of providing reliable remote-only support. I
specialize in scheduling, email management, data entry, and customer
communication, helping businesses stay organized and efficient. I also have
hands-on experience as an E-commerce VA, managing product listings,
inventory updates, order processing, and customer support to ensure
smooth store operations. I’m proactive, detail-oriented, and committed to
delivering high-quality results consistently.
WORK EXPERIENCE
Order Processing Specialist at Lili Tile
FEB. 2024 - DEC. 2025
Oversee document management by keeping client records,
databases, and filing systems accurate and up to date.
Handle daily order reviews in Shopify to ensure accurate processing
and timely fulfillment.
Create shipping labels, track inventory levels, and keep customers
informed throughout the order process.
Handle client inquiries via email and social media, ensuring timely
responses or escalation.
E-commerce Marketing Associate at MMG True Enterprises Inc.
JUL. 2021 - DEC. 2023
Process Sales Orders through SAP and maintain records.
Handling E-commerce Platform (Shopee, Lazada, Tiktok, Facebook &
Instagram).
Prepare Monthly Sales Report.
Conduct market research to understand trends.
Creating promotional strategies through Ads and Campaign.
Administrative Assistant at Hae Yong
JAN. 2020 - DEC. 2020
Manage calendars, schedule appointments, and coordinate
meetings.
Organize and respond to emails, inquiries, and internal
communications.
Prepare and maintain documents, reports, spreadsheets, and records.
Perform accurate data entry and ensure files are properly stored and
updated.
Monitor and manage administrative tasks to help the team stay
organized and on track.
EDUCATION
Cavite State University - Bacoor City Campus
Bachelor of Science in Business Management
Major in Marketing Management
2015 - 2019
