Joanna Mae Santos

I am a dedicated Customer Service Virtual Assistant with experience as a Customer Care and Customer Service Representative. I specialize in helping businesses deliver excellent customer support through email, chat, and phone, ensuring every client feels valued and satisfied.

I have strong skills in problem-solving, communication, and multitasking, allowing me to manage inquiries, resolve issues promptly, and maintain organized records. I am proficient with CRM systems and other tools, and I adapt quickly to new processes to ensure smooth operations.

As a virtual assistant, I work independently while maintaining clear communication with clients and teams. I am professional, reliable, and committed to providing a positive customer experience.

My goal is to help businesses strengthen customer relationships, resolve concerns efficiently, and create loyal, satisfied clients. I am ready to bring dedication, skill, and enthusiasm to your team.