Joanna Mae Mose Lucena

Joanna Mae Lucena 📧-| 🌍 Remote | 💼 Professional Summary Highly organized and service-oriented professional with a background in customer support, administration, and teaching. Experienced in handling client communications, managing records, and providing virtual support in fast-paced environments. Seeking an entry-level Virtual Assistant position to contribute strong organizational, multitasking, and communication skills to help clients stay productive and efficient. Key Skills • Calendar & Email Management • Data Entry & File Organization • Customer Service & Communication • Online Research & Documentation • Microsoft Office & Google Workspace • Time Management & Multitasking • Social Media Familiarity (Facebook, Instagram, Canva) Professional Experience Part-time English Teacher – Acadsoc (Online) | April 2019 – September 2019 • Conducted online English lessons for students across different proficiency levels. • Managed lesson schedules, maintained records of student progress, and communicated effectively with learners. • Developed time management and digital communication skills in a remote work environment. Part-time Staff – Hanafusa Dry Cleaning and Laundry Shop | November 2017 – November 2018 • Assisted with customer inquiries, payments, and order tracking. • Maintained organized client records and handled basic administrative duties. Phone Banker – Wells Fargo Enterprise | February 2016 – February 2017 • Handled inbound and outbound calls, assisting clients with account inquiries and transactions. • Provided excellent customer service and maintained accuracy in data recording. Customer Service Representative – Sykes Asia Inc. | June 2015 – January 2016 • Assisted customers with billing and technical issues via phone and chat. • Achieved performance metrics related to service quality and efficiency. Customer Service Representative – Farmout Central Intouch Inc. | August 2014 – May 2015 • Responded to customer concerns and inquiries promptly and professionally. • Recorded and updated client information accurately in CRM systems. Executive Secretary – Memory Computer and Technical Supplies | January 2006 – September 2007 • Provided administrative support to management, including scheduling, filing, and document preparation. • Coordinated internal communications and assisted with client correspondence. Education Bachelor of Arts in Political Science Saint Louis University – 2003 Additional Information • Proficient in: Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and Zoom • Fast learner with strong attention to detail and reliability • Open to remote or freelance Virtual Assistant opportunities